Lodge your claim

To lodge your insurance claim please call 1300 559 867 or download and complete the relevant claim form below:

General Claim Form
Electrical Damage Claim Form
Personal Valuables Claim Form
New Fence Claim Form

Once completed please submit the form along with any supporting documentation, photos and quotes in relation to your claim by faxing it to 1300 727 938 or by posting it to:

HBF General Insurance Claims
GPO Box N1060
Perth WA 6809

Alternatively, drop it off at your nearest branch.

You can also email us; just mention your policy number, full name, date of birth in the email at hbfgiclaims@cgu.com.au

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If your possessions are stolen or damaged

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Terms and conditions

Insurance issued by CGU Insurance Limited (CGU) ABN 27 004 47838291. For full policy details please refer to the Fundamentals Product Disclosure Statement (PDS), Listed Events Product Disclosure Statement (PDS) and Accidental Product Disclosure Statement (PDS) which can be obtained by calling HBF on 133 423. This is general advice only and does not take into account your personal circumstances. You should consider the PDS and your personal circumstances in deciding whether to buy or hold these products. HBF Health Limited ABN 11 126 884 786 AR No. 406073 (HBF Health), is an authorised representative of and also acts under a binder from CGU, the issuer of general insurance products distributed by HBF Health. HBF Health will receive a commission up to 15% of the premium you pay (excluding taxes and charges) plus GST.

Please read the Financial Services Guide (FSG) before applying for an HBF General Insurance product.

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