User Acceptance Testing Coordinators

Health Business Systems

Background

Ensure successful implementation of development and changes to all mainframe, web-based, data warehouse and related applications. Follow the system development lifecycle methodology to ensure both the integrity of the production environment and that HBF business objectives are met.

Key Responsibilities

Projects and Maintenance/Enhancements

• Review and assess business requirements from HBF in order to gain a detailed understanding of required changes being made to HBF computer systems including mainframe, web based, data warehouse and related applications.
• Provide input into the analysis of testing requirements including test estimates, preparing test plans, preparing data set-up, pre-implementation tasks and implementation impacts and strategy.
• Create and obtain sign off on Project Strategy and Execution documents by the agreed due date.
• Create test objectives and test scripts including regression testing to the quality that ensures sufficient testing is conducted to guarantee system integrity at all times.
• Prepare test data and execute required testing in all relevant applications to demonstrate changes are ready for implementation into HBF’s production environment.
• Provide sign-off that testing outcomes have been met through testing.
• Compile testing evidence to substantiate testing outcomes for both internal and external parties when required.
• Manage defects by logging, prioritising and liaising with ITS and the business to confirm the requirements and retesting.
• Implement proven changes into the Production environment ensuring that such changes continue to work effectively through online or batch verification procedures. In the event that such changes prove to be ineffective or have the potential to destabilise the integrity of our systems ensure referred to Health Projects and Systems Manager for back out authorisation.
• Conduct Quality Assurance reviews of test scripts when required.

Communication

• Proactively communicate with Business Representative, Information Technology Services and Business Systems people to ensure desired business outcomes are achieved.
• Initiate and facilitate workgroup sessions with relevant stakeholders to ensure testing outcomes are identified and achieved.
• Ensure agreed deadlines are met and provide stakeholders with ongoing updates.
• Planning and self-management of workload and escalation of all issues with sufficient time to ensure milestones can still be met.
• Prior to implementation liaise with business to discuss any unresolved defects and workarounds required to ensure business is not adversely affected.
• Obtain sign-off from the business prior to implementation.

Team Work

• Participate in departmental activities, organised training programs and regular discussion groups with other staff members.
• Support HBF’s Vision and its commitment to total quality service and continuous improvement by contributing ideas and suggestions for improvements.
• Share knowledge and learning with other team members.
• Recognise strengths and achievements of others.
• Volunteer to mentor others.
• Help achieve team goals.
• Adopt a flexible approach.

Other Responsibilities

• Participate effectively in HBF’s performance management framework.
• Actively ensure the health and safety of all other employees by identifying, acting on and reporting any incidents or hazards in line with HBF’s Safety & Health Policy.
• Become familiar with HBF policies and procedures wherever appropriate to ensure compliance with HBF regulations.
• Identify opportunities to actively add value to a member’s relationship with HBF.
• Acquire new skills and knowledge that will be used to enhance the process performance.

Key Selection Criteria

Essential

1. Well-developed analytical skills, with the ability to understand business needs, develop solutions, anticipate risks and make appropriate recommendations.
2. Strong verbal communication skills in order to effectively convey key information, influence stakeholders and develop and maintain productive customer relationships.
3. Ability to facilitate effective communication between staff working in operational roles and those working in information technology services.
4. Demonstrated advanced written communication skills.
5. Demonstrated skills in planning, organising, coordinating and prioritising work to meet deadlines and expectations.
6. Ability and willingness to respond positively to continuous change on an organisational and individual level.
7. Willingness to work outside standard hours in order to ensure that testing and implementation are effectively executed.

Desirable

1. Understanding of business processes and needs of a health insurance provider.
2. Experience in systems testing processes and the use of associated tools.
3. Experience in preparing systems testing documentation to a high standard.
4. Demonstrated ability to contribute to continuous improvement practices.

HOW TO APPLY

Initial phone enquiries can be directed to Michelle Newman, Business Systems Quality Leader on (08) 9265 8635.

To apply, please forward your CV and covering letter that clearly outlines how you meet the above selection criteria, to recruitment@hbf.com.au