How HBF is Protecting Your Benefits

As a membership based organisation operating under mutual principles, we are aware of the need to have procedures in place to ensure members' funds are used wisely and protected.

One of our key values is Financial Strength, and it is under this banner that we operate our Corporate Protection Policy.

The main objectives of the policy are to:

• Minimise payment of benefits in circumstances involving wrongful activity.
• Recover benefits that have been paid inappropriately.
• If necessary, take administrative or legal action to remedy wrongful activity.

To achieve these goals, our Group Loss Prevention and Awareness Team:

• Provide training to assist staff to identify possible evidence of wrongful activity.
• Undertake proactive detection activities.
• Utilise a rigorous Case Management Process to investigate allegations of wrongful activity.

How you can help

An important element of the Corporate Protection Policy is the development of partnerships with wider community to assist in the detection of wrongful activity.

If you:

• suspect that any individual is engaged in inappropriate activity, contrary to the interest of HBF and its members.
• Have concerns regarding inappropriate or unprofessional practices for which an HBF benefit is paid.

Please bring your concerns to the attention of our Group Loss Prevention and Awareness Team by:

• Clicking the attached link 'GLPA' and completing the form within; or  
• Contacting them by telephone: (08) 9265 8777

Please be assured that any contact you make with the Group Loss Team will be strictly confidential. If preferred, contact can be made anonymously.

Together we can make a difference to ensure the protection of members' funds.