HBF Careers

Claims Support Officers - Health Operations

Position

Multiple 6-month temporary contract positions available

Location
Head Office, Perth CBD

Purpose

Provide a professional, personalised and efficient level of service to members and stakeholders whilst carrying out the duties of a support officer within Health Operations.

Key Responsibilities

Customer Service

Provide a high level of customer service at all times, ensuring that any information provided or service delivered to both internal and external customers is timely and accurate.
Follow up on agreed actions/matters raised from enquiries.
Identify opportunities to actively value add (AVA) to a member relationship with HBF.

Processing

Ensure all claims, including exceptions, are processed in a timely manner and in accordance with the Claims processing procedures.
Verify claims providing feedback through the appropriate channels.
Process quotes, claim reversals and stop/cancelled cheques in accordance with established procedures.
Establish and maintain complete knowledge of HBF’s business rules and procedures, and system navigation.
Ensure members’ policy details are maintained, updating information as required.
Set and action activities as required.
Ensure correspondence drafted for members and providers is written professionally and in accordance with HBF standards.
Handle all telephone queries in the appropriate manner, applying standard HBF phone etiquette and privacy principles at all times.

Team Work and Self Development

Develop other skills and knowledge applicable to the Health Operations department by positively participating in the multiskilling programme, including telephone support areas.
Provide support and assistance to other team members as required.
Actively participate in training activities as required.
Assist other areas of the business by providing relief or support, and taking overflow calls when required.
Actively promote Health Operation’s behaviors and foster an environment of respect and mutual accountability.

Initiative and Innovation

Continuously look at ways to improve work practices and processes.
Take ownership for work and use initiative to solve problems.
Actively contribute and participate as a member of the Health Operations team with a particular focus on customer service, teamwork and self-development.
Actively participate in, and support proposed changes within the department.

Other Responsibilities

Participate effectively in HBF’s Performance Partnership Program.
Actively participate in promoting inter departmental communication.
Other duties or projects as designated by Senior Support Officer or Team Leader.
Ensure all online testing is completed twice yearly.
Actively ensure the health and safety of all other employees by identifying, and acting on and reporting any incidents or hazards in line with HBF’s Safety & Health Policy.

Selection Criteria

We are looking for someone who has:

Experience in a clerical or administration environment.
Demonstrated computer literacy with keyboard skills being essential.
High level of customer service skills.
Effective verbal and written communication skills.
Ability to exercise initiative and take ownership for work and solving problems.
Willingness to develop oneself and learn new skills and knowledge.
Ability to work in a team environment and positively contribute to the achievement of team goals.

Closing date

Wednesday 2 July 2008, 5:00pm

How to apply

Initial phone enquiries can be directed to Sandra Coolbear on (08) 9265 6479 or Angela De Silva on (08) 9265 6468.

To apply, please forward your CV and a covering letter that clearly addresses the above selection criteria to:

Recruitment & Administration Assistant
HBF, GPO Box C101, Perth WA 6809
Email: recruitment@hbf.com.au