HBF Careers

Claims Team Leader, Health Operations

Position
1 x full-time permanent position available.

Location
Head Office, Perth CBD

Purpose

The Team Leader is responsible for leading, developing and motivating a team/s of processors as a self managed work group that meets departmental and personal objectives, while actively promoting the delivery of excellent customer service. The Team Leader also fosters an environment that encourages team members to feel confident and trusted to make decisions and share ideas.

Key Responsibilities

Leadership

Guides and supports the Team in adapting to an environment of continuous improvement.
Empowers the team to identify, develop and implement opportunities for business and process improvement that will result in efficiency gains.
Develops and implements strategies to maintain motivation levels within the team.
Identifies and acts on developmental needs of individual team members.
Promotes and fully embraces by example the Health Operations team behaviours.
Provides leadership and direction that fosters and promotes the purpose of Health Operations – “To Create Value for our Members”.

People Management

Work effectively with the Team to ensure a clear understanding of their roles, responsibilities and the outcomes to be achieved.
Provide support and guidance to all direct reports in line with HBF’s People Management Guidelines, seeking support from People Services as required.
Provide continual performance feedback to employees in line with the HBF Performance Partnership Program (PPP) Guidelines.
Establish KPI’s for the team, reviewing and updating on an ongoing basis.
Monitor performance of employees who are not meeting agreed standards, provide feedback and implement remedial actions.
Ensure all team members are compliant with HBF policies and procedures wherever appropriate.
Carry out recruitment and interviewing of new employees and when required participate in interview panels to ensure the continued capability of HBF to provide services to members and internal customers.

Authority and Review

Prepare correspondence to members and providers on behalf of the Manager.
Make informed, accurate and effective decisions on policy and procedures according to delegated authority.
Analyse quality assurance results to identify potential training issues.
Identify and report on trends in respect to department processing and customer satisfaction issues.

Team Supervision

Oversee the planning, coordination, work allocation and task monitoring of the team.
Review status of assigned tasks to ensure that all activities are on schedule.
Communicate effectively with the Assistant Manager or Manager to report on resourcing, workflow and outcomes achieved.

Other Responsibilities

Undertake special projects assigned by the Manager or Assistant Manager.
Proactively build and develop effective relationships with other Team Leaders within HBF to achieve the desired outcomes for Health Operations.
Ensure compliance and risk management procedures are adhered to.
Participate effectively in HBF’s Performance Partnership Program.
Participate in training activities as required.
Ensure the ongoing health and safety of all team members by monitoring workplace conditions and acting on any OSH matters raised by employees, in line with HBF’s Safety & Health Policy.
Participate in and initiate active value adding in all relationships.
Acquire new skills and knowledge that can be used to enhance the management of the Team.
Effectively participate in management meetings.
Ensure that all risk management and compliance obligations as defined in the respective frameworks are adhered to, new compliance obligations are implemented in conjunction with Group Risk and Compliance and any known breaches are reported to ensure ongoing compliance.

Selection Criteria

We are looking for someone who has:

Previous experience in a leadership role with the ability to support, develop and encourage all employees to consistently achieve individual and team targets.
Demonstrated ability to effectively deal with people management issues.
Demonstrated commitment to driving and promoting change, ensuring employees embrace and readily accept a changing environment.
Well-developed written and verbal communication skills and the ability to communicate with people from different organisational levels and areas.
Highly developed interpersonal and negotiating skills.
Ability to think analytically and logically, provide solutions and make recommendations and/or decisions.
Understanding of and experience in, using process improvement techniques and principles.
Demonstrated commitment to provide customers with a superior level of service.

Closing date

Monday 7 July 2008, 5:00pm

How to apply

Initial phone enquiries can be directed to Sandra Coolbear on (08) 9265 6479 or Angela De Silva on (08) 9265 6468.

To apply, please forward your CV, a covering letter and a statement that clearly addresses each of the above selection criteria to:

Recruitment & Administration Assistant
People Services
HBF, GPO Box C101, Perth WA 6809
Email: recruitment@hbf.com.au