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Travel

Frequently Asked Questions

We have included some helpful information to assist you with any questions you may have.

If you require additional information, please contact us on 133 423 or visit your nearest HBF Service Centre.

Additional Luggage and Surfboard Cover

For an additional premium, you are able to insure individual items of luggage and/ or surfboards.

Surfboard Cover only applies to the theft of the surfboard, not the loss or damage of the board

For more information, please read the Policy Wording and Product Disclosure Statement.

Excess

If your duration of travel is 90 days or less you can buyout your excess by paying an additional premium of $25* (includes GST plus stamp duty applicable in your state of residence).

* please note that this  excludes Frequent Traveller policies.

For more details, please refer to the Policy Wording and Product Disclosure Statement.

Why can’t over 70’s insure online?

Travel insurance is a complex product. As there are a number of cover limitations for people over 70 years of age, we believe we can better service your needs by discussing your specific requirements. Please call us on 133 423 or visit your nearest HBF Service Centre.

Pre- Existing Medical Conditions

We offer cover for 26 pre-existing medical conditions provided that (with exception of Frequent Travellers):

  • They are well controlled
  • There have been no flare ups or medical intervention in the last 90 days
  • A medical review is not planned before you leave
  • Conditions are not related to any other pre-existing conditions.

For more information, including those conditions automatically covered, please read the Policy Wording and Product Disclosure Statement.

Emergency Assistance

Emergency Assistance is available 24 hours a day, 7 days a week.

If you need assistance, while in Australia please call 1800 709 009.

If you need assistance, while overseas, please call reverse charge 61 2 9372 2433.

Extending Your Policy

We are happy to extend your cover, however you must do this before your original policy ends.

To do so:

Please note, cover is available for a maximum of 12 months.

    No Claim Bonus

    We offer a no claim bonus for frequent traveller policy holders who:

    • hold an annual policy
    • have no medical, luggage or cancellation claims on current policy
    • purchase a further 12 month policy

    For more information, please read the Travel Insurance Policy Wording and Product Disclosure Statement.

    In deciding whether to buy or hold HBF Travel Insurance, you should consider the Travel Insurance Policy Wording and Product Disclosure Statement and whether or not the product is appropriate for you. 

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