Home and Contents Insurance - Claim Procedure

How to claim

 

Lodge your claim

 

Let us know about your claim as soon as possible however there is no need to call us, simply lodge your claim online so we can start the claims process.  

You may need to call the police, do this straight away if your property is stolen, maliciously or intentionally damaged. If your stolen property is recovered, let us know about this too.

 

lodge your claim

 

 

To complete your insurance claim you will also need to provide further information by downloading and completing the relevant form below:

 

Once complete please send us the form by faxing it to 08 9221 5459 or by posting it to:
HBF General Insurance Claims
GPO Box N1060
Pert WA 6809

 

Need repairs to your home or contents?

 

Trust your repairs to the experts.  We have a list of recommended repairers to make the repair process easier.  Contact us on 133 423 and we will arrange to appoint one of our recommended repairers.

 

Find out more

 

If you’d like to know more about our insurance claims process, please call one of our Member Service Advisors on 133 423.

Please read our General Conditions relating to all sections of the policy for information relating to claims and claims payments. If you have any queries regarding a claim please contact our Claims Department on (08) 9265 6402.

 

Got a concern about a potential claims fraud? Report it in confidence

 

As a not for profit organisation, we are committed to protecting the interests of its members whilst ensuring claims are paid quickly and efficiently. Though we have pro-active methods of identifying claims of concerns in place, we still require your help in identifying claims that may be fraudulent.