Travel claims
Making travel insurance claims after you’ve returned home from your trip is simple with HBF travel insurance.
How to make a claim:
- Download our Travel Insurance Claim Form.
- Complete the form in as much detail as possible and attach all original* receipts and/or reports.
- Send your travel insurance claim form with all original receipts and/or reports to:
HBF Insurance Pty Ltd
GPO Box N1060
Perth WA 6809
Alternatively, drop it off at your nearest HBF Service Centre.
*Make sure that you keep all original receipts and/or reports as we are not able to accept photocopies.
Important Information
Swine Flu
Given the changes associated with the spreading of the swine flu it is important to note the following points with regard to cover provided under HBF Travel Insurance policies:
Relevant Exclusion - General Exclusions
Applicable to all sections of the Policy unless otherwise stated.
We will not pay for any claim under any section of the Policy where the claim arises from:
25. A pandemic if:
(a) prior to the time that Your Certificate of Insurance is issued, the World Health Organsation has declared a global phase 4 alert due to a pandemic; and
(b) you visit any country in which there is human to human infection from that pandemic.
Policies taken prior to 27 April 2009:
As the pandemic phase had not increased to phase 4 prior to taking the policy, should the travellers proceed with their journey and become infected whilst overseas coverage will be extended for their medical and cancellation costs.
Please note - Cancellation costs incurred due to pandemic are only covered should the policy holder (or covered party) contract the disease prior to or during the journey. Disinclination to travel is specifically excluded from coverage therefore only costs incurred for cancellation due to infection by swine flu are considered.
Policies taken post 27 April 2009:
As the pandemic phase had increased to phase 4 after taking the policy, no coverage is offered under any other section of the policy should travellers be going to destinations with known human to human infections. For details on countries with known human to human infections please refer to the World Health Organisation Website, www.who.int/en/ for updated information.
Should the travellers be going to destinations with no known human to human infections then coverage will be supplied under normal policy conditions.
Please note - Cancellation costs incurred due to pandemic are only covered should the policy holder (or covered party) contract the disease prior to or during the journey to a destination with no known human to human infections. Should the travellers be going to a destination with known human to human infections then no cover will be granted for any medical or cancellation costs incurred. Disinclination to travel is specifically excluded from coverage and therefore only costs incurred for cancellation due to infection by swine flu are considered.
In all instances policy holders can exercise their choice to suspend their policy for a maximum of 12 months and delay their travel. Any costs associated with these delays are not covered under the HBF Travel Insurance policy.
Medical assistance
If you received medical assistance while on a trip overseas or within Australia, it’s important to attach all your original medical, hospital or dental receipts with your travel insurance claim.
Theft
If you’re making a claim for the theft of your personal items, please attach the police report and any supporting documents showing your proof of ownership and the value of the stolen items. This can include original receipts, credit card vouchers, guarantee or warranty cards, statements, or valuations obtained before the theft.
Loss
When you’re claiming for lost items, please also attach proof of ownership and value such as original receipts, credit card vouchers, guarantee or warranty cards, statements, or valuations obtained before the loss.
Delayed luggage
If you’re making a claim for delayed luggage, please attach the lost baggage report you received from authorities and please also attach proof of ownership and value such as original receipts, credit card vouchers, guarantee or warranty cards, statements, or valuations obtained before the loss.
Find out more
Should you have any queries or if you need help filling out your travel insurance claim form, please feel free to contact one of our Member Services Advisors on 133 423.
Please read our General Conditions for this travel insurance policy for information about insurance claims and claims payments. If you have any queries regarding your existing claim, please contact our Claims Department in (08) 9265 6402.
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