Travel Insurance Claims

Making travel insurance
claims after you’ve returned
home from your trip is simple
with HBF travel insurance.

How to make a claim:

  • Download our Travel Insurance Claim Form.
  • Complete the form in as much detail as possible and attach all original* receipts and/or reports.
  • Send your travel insurance claim form with all original receipts and/or reports to:
    HBF Insurance Pty Ltd
    GPO Box N1060
    Perth WA 6809
  • Alternatively, drop it off at your nearest HBF Branch.

* Please make sure that you keep all original receipts and/or reports as we are not able to accept photocopies.  

Important information

In this section, you can find out about:

  • Medical assistance;
  • Theft;
  • Loss;
  • Delayed luggage; and
  • Reporting a fraudulent claim.

  

Medical assistance  

If you received medical assistance while on a trip overseas or within Australia, it’s important to attach all your original medical, hospital or dental receipts with your travel insurance claim.

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Theft 

If you’re making a claim for the theft of your personal items, please attach the police report and any supporting documents showing your proof of ownership and the value of the stolen items. This can include original receipts, credit card vouchers, guarantee or warranty cards, statements, or valuations obtained before the theft.

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Loss 

When you’re claiming for lost items, please also attach proof of ownership and value such as original receipts, credit card vouchers, guarantee or warranty cards, statements, or valuations obtained before the loss.

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Delayed luggage 

If you’re making a claim for delayed luggage, please attach the lost baggage report you received from authorities and please also attach proof of ownership and value such as original receipts, credit card vouchers, guarantee or warranty cards, statements, or valuations obtained before the loss.

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Find out more

Should you have any queries or if you need help filling out your travel insurance claim form, please feel free to contact one of our Member Services Advisors on 133 423.  Please read our General Conditions for this travel insurance policy for information about insurance claims and claims payments. If you have any queries regarding your existing claim, please contact our Claims Department in (08) 9265 6402.

 

Got a concern about a potential claims fraud?  

As a not for profit organisation, we are committed to protecting the interests of its members whilst ensuring claims are paid quickly and efficiently. Though Though we have pro-active methods of identifying claims of concerns in place, we still require your help in identifying claims that may be fraudulent.