HBF | Our People

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Member Services

Branches: Our branch reps help members with claims and enquiries, and provide information on our range of insurance and financial products. We currently have 18 branches across metro and regional WA.

Contact Centre: A fun and vibrant place to work, our contact centre handles inbound and outbound enquiries, providing consistently outstanding member service.Operating hours are Monday -Friday: 8am-6pm and Saturday: 9am-12pm.

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Member Services

Opportunities within our branches include:

Branch Managers
Support Co-ordinators
Member Relationship Consultants

Opportunities within the contact centre include:

Managers
Team Leaders
Member Service Advisers

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Health Insurance

Our Health division offers a diverse range of roles that work together to ensure our Health Insurance products and services meet the needs of our members and providers.

We process policies and claims, develop new and improved products, ensure compliance with legislation, work on business improvement projects - and a whole lot more!

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Health Insurance

Just some of our roles in Health Insurance are:

Membership and Claims Support Officers
Hospital Liaison Officers
Viability Analysts
Regulatory and External Relations Officers
Product Developers

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Communications

Our communications team is made up of a range of specialists who work together to effectively promote our brand, products and services.

This is achieved through integrated marketing campaigns, including coverage on TV, radio, print and online.

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Communications

The communications team incorporates five departments:

Marketing
Digital Media
Public Relations
Market Research
Community Health Advocacy

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Corporate Support

We employ a number of people within a range of divisions to support our corporate operations.

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Corporate Support

Opportunities include:

Strategic project management
Property management
Protective security
Administrative and secretarial

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Finance

Our finance department addresses:

systems
budgets
purchasing
account payable
assets & reconciliations

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Finance

Roles within Finance include:

Finance Officers
General Accounting
Taxation Accounting
Financial Accounting
Management Accounting
Financial Analysis

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Human Resources

Our dedicated HR team provides advice, guidance and support to all employees and potential employees.

They also ensure our payroll is managed on time, and all Occupational Safety & Health policies are in place and up to date.

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Human Resources

Roles within HR include:

Managers - Consulting / Operations
OSH & Project Officers
HR Consultants
Payroll Officers
Systems Administrator
Uniform Shop Coordinator
Operations Assistants

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IT Business

Our IT people provide support to project stakeholders throughout the business in areas such as web development, testing,information architecture and telecommunications to name just a few!

Our business intelligence people work with our data warehouse repository to provide specialist reporting and analysis so that the rest of the business has the information they need for decision making.

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IT Business

Roles include:

Technical Architects
Data Warehouse Administrators
Application Developers
Business Analysts
Help Desk Advisors
Project Managers
Programmers

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Learning & Development

We have a dedicated team of trainers to ensure our people are multi-skilled and know the 'ins and outs' of our products and services.

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Learning & Development

Roles within Learning & Development include:

Training Officer
Training and Development Co-ordinator
Training and Compliance Officer
Learning and Development Officer

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Legal, Risk & Compliance

Our Legal department ensures that we enter into fair and commercial agreements, and comply with industry legislation and regulations. They also provide support to the HBF Board on its corporate governance responsibilities.

The primary role of the Group Risk and Compliance Unit is to advise, design, support and monitor risk and compliance obligations.

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