We are continually looking for new ways to serve you better. We are happy to assist with any information you require or hear from you about any concerns you may have.
You can access a full copy of the Code of Practice here.
We have adopted the General Insurance Code of Practice which is aimed at improving standards within the insurance industry. The Insurance Council of Australia insurance companies, consumer groups and the Federal Government jointly developed the Code to deal with your right as a consumer to receive communications from us promptly and in plain language. In addition the Code aims to improve claims handling and dispute resolution; the quality, comprehension and accuracy of Policy documents and other information provided.
Manager - Dispute Resolution
GPO Box C101
PERTH WA 6809
Fax: (08) 9265 8895
We would like to advise you that the Financial Ombudsman Service is available to resolve disputes relating to claims and non-claim matters, where you remain dissatisfied. This organisation provides a free service to all policyholders and will be able to resolve most complaints regarding your dispute through the Review Panel of the Financial Ombudsman Service. They can be contacted toll free on 1300 780 808. Alternatively you may wish to seek your own advice on this matter.