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Make a claim

How to claim

You can claim electronically – on the spot

If you have Essentials cover or Twin Pack cover, you can claim ancillary benefits on the spot, seven days a week - simply swipe your member card at the point of service.

A range of health providers* now offer electronic claiming including dentists, opticians, physiotherapists, chiropractors, podiatrists (excluding surgery), dieticians, osteopaths, remedial massage therapists, exercise physiologists, naturopaths and occupational therapists.

Your provider will need to be registered for electronic claiming, so you may wish to contact them to confirm.

How your benefit is paid

If you claim electronically, your benefits will automatically be deducted from the provider fee so you’ll only need to pay the difference between the provider’s fee and the HBF benefit.

You can claim online

Just log in to myHBF and click on ‘Submit a health claim’, then follow the prompts and upload your original accounts or receipts.

How your benefit is paid

Once your claims are processed, your benefits will be credited to your nominated bank account. If we don’t have your correct bank details for direct credit, we’ll issue a cheque.

You can claim at a branch

To lodge your claim and receive your benefits on the same day, simply drop into your local branch and our member service representatives will process the claim for you.

How your benefit is paid

Once claims are received and processed, your benefits can be paid in two ways: 
  1. Direct credit to your financial institution (two working days) 
  2. By cheque (seven working days). 
To register for direct credit, please call us or email memberservices@hbf.com.au.

Claim by mail

If you would like to claim by mail, simply download and complete a claim form. 

To make sure we can process your claim quickly, please ensure:
  • You have completed all the questions; and 
  • Your membership is paid up until at least the day of your treatment. 
Please ensure you also attach: 
  • The original account(s) you received from your health care provider; and
  • The original receipt(s) if you paid your provider. 
Then, post your claim to: HBF, GPO Box 1440, Perth WA 6809.

NB: If you have claimed from Medicare for in-hospital medical services please also include the Medicare Statement.

How your benefit is paid

Once claims are received and processed, your benefits can be paid in two ways:

  1. Direct credit to your financial institution (two working days) 
  2. By cheque (seven working days). 
To register for direct credit, please call us or email memberservices@hbf.com.au.