Year at a glance

As a not-for-profit health fund, members are at the heart of our business. Learn how we delivered in the moments that matter in 2019.

Putting members first

We’re working hard to make health insurance more affordable, valuable and easier to understand. Here’s a snapshot of some of the ways we've helped members get well.

A message from our CEO – December 2019

2m 15s

  • Affordability

    We are the only health insurer to have kept our premium increase below 2% for the past two years.

  • Simplicity

    We’ve made changes to make it easier for members to understand our products, what they are covered for, and help choose the right health cover.

  • Value

    HBF members experienced lower out of pocket costs in WA hospitals, compared to members of the other major insurers, through our provider arrangements with WA hospitals.*

    *Commonwealth Ombudsman’s 2018 State of the Health Funds Report, published in March 2019.

Man in hospital bed

How we've supported members

305,974

Number of Hospital admissions supported

527,615

Nights of hospital accommodation supported

104,001

Number of surgical procedures supported

6,737,711

Total number of Extras services supported
Silhouette of man

Major areas of Hospital and Extras claims

$745.3M

Paid for members’ private hospital accommodation

$184.4M

Paid for members’ medical procedures

$250M

Dental

$19.8M

Chiropractic

$48M

Optical including contacts and glasses

$28M

Physio

 

Helping members get extra value

  • Flu vaccinations

    More than 36,000 HBF members received a free flu vaccination.

  • Health checks

    More than 3,000 members had a free health check.

  • Outdoor fitness

    More than 22,000 members participated in our free outdoor fitness classes, HBF Fitness.

  • Momentum member benefits

    More than 23,000 members claimed discounts on gym memberships, movie tickets, eye care and more.

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