We are continually looking for new ways to serve you better. We are happy to assist with any information you require or listen to any concerns you may have. You can access a full copy of the Code of Practice here.
We have adopted the General Insurance Code of Practice which is aimed at improving standards within the insurance industry. The Insurance Council of Australia, insurance companies, consumer groups and the Federal Government jointly developed the code to deal with your right as a consumer to receive communications from us promptly and in plain language. In addition the code aims to improve claims handling and dispute resolution; the quality, comprehension and accuracy of policy documents and other information provided.
Manager - Dispute Resolution
GPO Box C101
PERTH WA 6839
Fax: (08) 9265 8895
Following the above steps, if you feel that an issue has still not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA provides fair and independent financial services complaints resolution that is free to consumers.
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
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