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About HBF

Time is running out to dodge the means test

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HBF is worried members will leave it to the last minute to arrange prepayment and may end up missing the deadline

Time is running out for health insurance members who want to avoid the impact of the Federal Government’s means test on the private health insurance rebate, by prepaying their premium before the legislation comes into effect on 1 July.

With only one week left before the deadline for payments, health insurer HBF has extended its opening hours until the end of the month to enable members to get their payments processed on time. Branch hours are extended until 7pm on Thursdays, and will open their doors on Saturday 23 and 30 June. Call centres will be taking enquiries right up until 7pm all week, as well as some hours on Saturdays.

HBF Managing Director Rob Bransby said: “As the deadline approaches we’re worried members will leave it until the closing days of June to arrange pre-payment, which may mean they miss the deadline.

“Members need to be aware that they can leave it no later than 27 June to make their payment. The Australian Tax Office has warned us that we must have members’ premiums processed before the end of June, and some payment methods – particularly BPay and electronic transfer – can incur delays through bank processing.”

Recent research has revealed that only 1 in 4 people who will be impacted by the means test are aware of the option to pre-pay their health insurance, and potentially save thousands of dollars. Despite this, HBF are seeing almost 500 members per day prepaying to save their full rebate.

Mr Bransby continued: “Members on one of our most popular products – Top Hospital with Essential Standard ancillary cover – can save $2,616 by prepaying for the full 18 months before the end of June. I would implore people to look into this option, or they could be inadvertently throwing money away.”


Extended opening hours

Branch hours are extended to 7pm on Thursdays and branches will open 9am-5pm on Saturdays until the end of June
HBF call centres will be taking calls from 8am-7pm weekdays, 8am-5pm Saturday 23 June and 8am-7pm Saturday 30 June
Full details of extended branch opening hours are available here: https://www.hbf.com.au/contact-us/find-a-branch

For further information please contact:
Andrew Walton, Group Public Affairs Manager 
(08) 9265 6181  / 0438 925 050 
Andrew.walton@hbf.com.au


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