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About HBF

Frequently asked questions

What is an HBF privilege card?

The HBF privilege card is a rewards program designed to provide our members with genuine savings across a wide range of products and services.

HBF privilege card provides membership to presidential card and shoppers advantage. These two great programs offer discounts and savings on thousands of lifestyle benefits as well as many other goods and services. Simply log in and start browsing the benefits available to you today.

When do I receive the HBF privilege card?

We’ll send you a new card with details on how to set up a HBF privilege card account, within 10 working days after the issue of a new policy.

Existing HBF home or car policy holders will be automatically mailed an HBF privilege card when they renew their policy.

How do I log in to the HBF privilege card?

Logging in is easy. Head in to the member login section to the left of the page. You will be required to enter your username and a password. Your user name (which is your policy number) is located on the front of your HBF privilege card and your initial password is set to 'welcome'.

Once you have logged in for the first time, you will be prompted to change your password and enter some basic information in order to create your customer profile.

How does the HBF privilege card work?

The HBF privilege card provides you with access to two great programs, presidential card and shoppers advantage.

Presidential card is Australia's longest running lifestyle benefits program (established in 1980) providing over 11,000 individual offers Australia wide at more than 4,000 locations to over 500,000 members. Savings include a discount of up to 25% on pre-purchased movie tickets, up to 15% off theme park tickets, and 5% discount on Woolworths WISH gift cards purchased from the website. There are many more offers available that can be viewed once logged in. 

Shoppers advantage is one of Australia's leading web and phone-based shopping service which offers "Guaranteed Lowest Prices" on thousands of household items. Savings include discounts on food & wine, electronics and DVDs.

What kind of discounts can I expect from the HBF privilege card?

The HBF privilege card gives you access to over 11,000 lifestyle benefits and savings through presidential card and discounts on thousands of household items through shoppers advantage.

The discounts and savings available through presidential card and shoppers advantage vary depending on the product or the participating establishment, but all benefits offered through the HBF privilege card are guaranteed by presidential card and shoppers advantage.

What happens if I lose my card?

To arrange a replacement card, all you need to do is contact the presidential card Customer Care Team on 1300 851 544 and a replacement card will be sent to you at no extra cost.

Who do I speak to if I am having difficulty with using my card?

If you are having problems (such as not receiving discounts advertised on the website), simply send in a copy of your bill or receipt to presidential card. Presidential card will issue a cheque directly to you, for an amount equal to the saving you should have received as a discount.

I have received two HBF privilege cards. Can I use both?

You will receive a separate HBF privilege card for each qualifying HBF home or car policy you hold. All HBF privilege cards sent to you are valid and can be shared with other members of your household so that they can access the benefits and savings too. Your HBF privilege card will remain active as long as you hold your policy with HBF.

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