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Manage your cover on the go
Send a claim, keep on top of your extra's limits, view all your important documents and update your details on the go. It's your policy in your pocket!
All-new Extras
Want more value, choice and control with your extras cover? Well, we've redesigned our extras to give you just that.
Depending on the service or type of procedure and your level of cover, HBF Member Plus hospitals may fully cover accommodation and theatre fees for your hospital stay, less any co-payments or excess.
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Medical Provider
HBF participates in the Australian Health Service Alliance (AHSA) medical gap cover arrangement called Access Gap Cover (AGC). Choosing an AGC medical provider may help to reduce or eliminate your out-of-pocket expenses for certain medical treatment received while admitted to hospital, also known as inpatient services.
As AGC medical providers choose to opt in and opt out on a case by case basis, we recommend that you obtain written Informed Financial Consent before treatment to confirm any out-of-pocket expenses charged by your provider.
To search for a participating AGC provider or to find out more about AHSA, please visit the AHSA website.
Please note that the AHSA AGC agreements do not apply to inpatient treatment performed in Western Australia.
Optical Providers
HBF's Member Plus optical network gives you access to a wide range of glasses including HBF's no gap range. Our major optical partners include:
Eyebenefit, Laubman & Pank, OPSM and Specsavers.
From 1 September 2020, VSP will no longer be part of our Member Plus optical network. You will still be able to claim benefits for glasses and contact lenses from providers who have left the network, however your out-of-pocket costs may increase. Call us to obtain a benefit quote before purchasing glasses and/or contact lenses to be informed of any out of pocket costs.
Extras Providers
Depending on your type of cover, we may pay a benefit for the following providers; dentists, chiropractors, physiotherapists, osteopaths, occupational therapists, podiatrists, psychologists, speech pathologists and dietitians. To see if your provider is covered, call us on 133 423.
The search facility is intended to help with identification of potential providers only. The above details may not be current and are not intended to be used to estimate potential benefits. To obtain a benefit quote for your proposed provider please call us on 133 423.
The accuracy of the information cannot be guaranteed as it is dependent on providers informing us of relevant changes. HBF claims no affiliation or association with any provider. Some providers have requested to be excluded from the list.
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