FAQs about your cover

At HBF, we’re here to help in any way we can. Here’s some frequently asked questions about your change in product.

As a not for profit health fund, operating our business efficiently while continuing to meet our members’ needs is one of our highest priorities. As part of this our process, we have decided to close a number of products that have been withdrawn from sale for several years. As you are covered under one of these closed products, we will move to a comparable product from 11 December 2017.

We’re always looking for ways to ensure we can meet our members’ needs now and into the future. By simplifying our product suite, this change will help ensure we manage our members’ funds wisely and allow us to offer a comprehensive range of benefits and services.

We understand that planning a hospital stay can be a stressful experience. So for those members that have an upcoming hospital admission after the 11th December 2017, we wanted to assure you that you’ll still be covered for the same services. Also, we’ll honour your existing $200 excess level if you:

  • Are already booked in for hospital treatment.
  • Have received a HBF benefit quote for any upcoming hospital treatment and are admitted within:
    • 8 months for maternity services
    • 3 months for all other hospital treatment
  • Are undergoing or started a course of hospital treatment. We will honour your existing $200 excess level for 6 months (or until 11th May 2018) in the event you are admitted for continuing treatment.

As a reminder, an excess is a payment you make once per person per calendar year if you need to go to hospital.

Yes. You can continue to use your current HBF member card as any product change will happen behind the scenes.

If you require an additional or a replacement member card, simply login to myHBF to order a new card.

No, there’s nothing you need to do or worry about. In early December, you will be sent a confirmation to let you know that the change has taken effect. In the meantime, please continue to use your current cover as usual.

We want you to be absolutely clear on your cover so for details on your current level of cover, please login to myHBF.

It’s always a good idea to see if your cover is moving in the same direction as your life, especially if your circumstances or health needs change. Talk to one of our experts on 1300 550 296 to explore your options today. We’d be more than happy to assist you.

More than 1 million members around Australia take out cover with us for very good reasons:

  • As a not-for-profit fund we have no shareholders to pay so more goes back to our members.
  • We have the highest customer satisfaction of all major health funds, which means you can trust us to be there when unexpected things happen. IPSOS 2016.
  • We’re proud to offer excellent value for money. But don’t just take our word for it. HBF is ranked number 1 for benefits paid as listed in the Australian Medical Association Health Insurance report card 2016.
  • We have over 75 years’ experience so we’ll be there for you when you need us most
  • Our extensive network of Member Plus providers means you may significantly reduce or limit any out-of-pocket expenses.
  • Every HBF member has access to a great range of Momentum benefits such as free fitness sessions, and discounts on gym membership, fruit and veg, eye care and more.

Get access to these great Momentum member benefits:

  • Running Man icon
    Free fitness sessions
  • Movie Ticket icon
    Discounted movie tickets
  • Computer Monitor icon
    15% off purchases at Friendlies2
  • Notes icon
    Free health check3
  • Running Person icon
    Discounted fitness gear
  • Dollars icon
    Free flu vaccinations1