COVID-19
member updates

In light of Covid infections across the country, Hospitals and some other medical facilities may be required to screen and test patients for Covid-19 via a RAT on the date of admission in line with State Government guidelines.

In all instances where a charge has been applied, HBF expect the following minimum standards to be applied:

• Each member is provided with clear guidance on preadmission requirements before presenting at the hospital for admission;
• Members are provided with choice as to whether they supply their own test; and
• If fees are charged for provision of a RAT kit that these fees are reasonable and does not exceed $20.

Public hospitals will not charge for testing.

If you’re an eligible ^# member experiencing temporary financial hardship or are facing any unforeseen circumstances, there are ways we can help. To find out more, please call us on 133 423 or chat to us online.

To ensure that we are there for our members in the moments that matter, HBF has introduced benefits for certain Psychology, Clinical Psychology, Physiotherapy, Occupational Therapy, Speech Therapy, Dietetics, Nutrition and Exercise Physiology treatments when delivered via phone or video (also known as telehealth treatments).

Normal waiting periods, exclusions, benefits and limits apply.