COVID-19 member updates

At HBF, we are continuing to monitor the latest developments relating to COVID-19. We want to assure our members that despite unprecedented times, we are here to help.

Updates to dental treatments

Many dental practices have made the difficult decision to temporarily stop providing treatment. Those that are providing treatment are typically only providing emergency dental treatment and are following additional infection control precautions and measures. If you need urgent dental treatment, please give your regular dental practice a call to discuss your needs and options.

A message from our CEO, John Van der Wielen

HBF have made the decision to cancel premium increases for 2020 which were due to take effect 1 April. Soon you will receive a communication to explain what this means for you in more detail but, in the meantime if you have questions please visit our FAQs.

Latest Updates

Benefits towards telehealth services

We understand that many of our members may not be able to access face to face mental health services as the COVID-19 pandemic evolves.

To ensure that we are there for our members in the moments that matter, HBF will be introducing temporary benefits for certain Psychology and Clinical Psychology treatments when delivered via phone or video channels (also known as telehealth treatments). These temporary benefits will cease on 30 June 2020, however HBF will review the progress and impact of the COVID-19 pandemic before that date and consider the potential for extension of these temporary benefits.

Normal waiting periods, exclusions (including non-family group consultations) benefits and limits apply.

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HBF cancels 2020 premium increase

The COVID-19 pandemic is an unprecedented health crisis for our community, which is why HBF has made the decision to cancel this year’s premium increase which was due to take effect 1 April 2020.

Being a not-for-profit health insurer with no obligations to shareholders has allowed us to focus on the interests of our members and be there when they need us most.

To find out more about the cancellation of premium increase in 2020 visit our frequently asked questions.

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Temporary suspension to non-urgent elective surgery

On 25 March 2020 the Prime Minister announced that all non-urgent elective surgery will be temporarily suspended In public hospitals effective immediately. The suspension of non-urgent elective surgery will take effect in private hospitals from 1 April 2020.

Only Category 1 and some exceptional Category 2 surgery will continue until further notice.

To enquire about the status of your upcoming surgery please contact your treating Doctor or the hospital you are booked into for further information.

Pausing face to face member service in branches

From Monday 23 March we will pause face to face member service at all HBF branches in response to COVID-19.

We have made this decision to protect members and HBF branch staff to support the COVID-19 health guidelines recommended by the Department of Health.

We can reassure you that no HBF staff will be stood down during this period. In fact, we’ll be stepping up our service to help members at this crucial time. If you need us, please call 133 423 or chat to us online.

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COVID-19 and HBF Travel Insurance

We're working closely with our travel partner CGU to monitor the latest developments relating to overseas travel and how this may affect your HBF travel policy.

HBF has suspended all new sales of travel insurance policies for overseas travel until further notice. Domestic travel insurance policies can still be issued.

For up to date overseas travel advice, please visit the Smart Traveller website.

To find more information about your HBF Travel Policy visit our Coronavirus Service Message.

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Managing your health cover online

With our branches currently closed the best way to manage your health cover anywhere is with myHBF. You can submit claims, manage payments, update your details, check your limits and much more through myHBF.

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Frequently Asked Questions

FAQs correct as of 19 March 2020. Please note this is a rapidly evolving situation and details may have changed.

If you’re admitted to a private hospital for treatment related to COVID-19, you’ll be covered as long as the specific treatment you need is included on your hospital policy and you have served your waiting periods for that treatment (including waiting periods for any relevant pre-existing conditions)..

While there is no generic COVID-19 cover, depending on your HBF hospital policy and if you have served your waiting periods, you may be covered for complications that arise as a result of COVID-19.

For example, if you need respiratory treatment, you’ll be covered for the Lung and Chest category if your hospital cover is HBF Bronze Plus or above and you have served your waiting periods. Or if you need treatment for renal complications, most treatments will be covered if Kidney and Bladder and Dialysis for Chronic Kidney Failure are included on your hospital cover and you have served your waiting periods. Dialysis for Chronic Kidney Failure is included on our Gold Hospital cover.

Please note that even if you are covered for a particular treatment, you may still incur out-of-pocket costs such as any hospital excess..

You can see what specific treatments are covered by your policy at myHBF.

You’ll still be eligible to receive your usual HBF benefits, but you’ll need to speak to your doctor and the hospital directly to find out if elective surgery is still going ahead as normal.

If you have any questions about your HBF Travel Policy you can view our service message and frequently asked questions here.

Yes, you can still contact us and submit claims as normal. The best way to submit a claim is online via myHBF or on the HBF Health App.

Department of Health advice

To help stop the spread of COVID-19, the Department of Health advises we should all practise good hygiene and social distancing.

Wash your hands

Wash your hands with soap and water for at least 20 seconds. If that is not available use an alcohol-based hand sanitiser.

Coughing or sneezing

Coughing or sneezing into a tissue or a flexed elbow.

Keep your distance

Practice social distancing and follow the limits for public gatherings.

As the COVID-19 situation rapidly evolves, please check the Department of Health website or the World Health Organisation website, for the most up to date information. If you have any questions about symptoms, testing, treatment and how to self-isolate please speak with your local health care professional or visit the Department of Health website.