COVID-19 member update
HBF have made the decision to cancel premium increases for 2020 which were due to take effect 1 April. For more information visit our member resource hub.
Want more value, choice and control with your extras cover? Well, we've redesigned our extras to give you just that.
We've redesigned our app to make it simpler and easier to manage your health cover on the go. Plus, we've added some new features too.
Submitting a claim has never been easier. Just answer a few questions, take a "snap" of your claim and let us do the rest. View your previous claims and track how much you have claimed.
Use the extras benefits and limits to see what you’re covered for, your annual limit and view your remaining benefits for the calendar year.
View all your important health documents on the go. Access policy information, claims statements and any other important notifications so you're always up to date.
Update your personal details on the go. Edit your email address, contact details, postal address and order a new member card anywhere.
Access all your important health information quickly and securely with Face ID, a custom pin or your fingerprint.
You must have a compatible phone where you have set up fingerprint identification or face identification. Once you have logged into the app using your myHBF login details you will be prompted to use face or fingerprint identification. This information is stored on your device and can be enabled through the app. If you decide that you no longer want to use face or fingerprint identification simply visit settings within the app and turn it off.
If you are registered for myHBF, you can use your existing myHBF login to access the app. If you haven’t registered for myHBF you can either do this directly through myHBF or through the app. Once you have registered and set your password you will need to re-open the app and login.
Health claims take 3 to 5 days to be processed. Once you have submitted a claim you will receive an email confirming the submission.
Scanned copies or photographs of accounts can be submitted in PDF, GIF, PNG or JPEG formats. The maximum individual file size is 6.5mb, and maximum total upload size is 7.5mb.
Note: You will be sent an email confirmation once you submit the claim.
If your app isn’t working check the Apple Store or Google Play to make sure that your phone and operating system meet the minimum requirements. If that isn’t the issue try deleting the app and re-installing it.
Online claiming is only available to the policy owner and partner who may submit claims for anyone listed on their policy. Note. (Dependants with authority to submit claims will not be able to use online claiming and must use other claiming methods. )
The email confirmation with the statement of benefits will be sent to the policy owner and attached to the owner's myHBF. Note. (This is the case even if the partner submits the claim.)
Providers cannot lodge an online claim on behalf of a member.
You must have an extras product to see this feature. If you do have an extras product and are still serving waiting periods you will see reduced information. The full set of information will become available as soon as your waiting periods have been served.
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