HBF Health Navigator

Managing health conditions after a hospital admission can be hard, and Health Navigator aims to take the stress out of getting well again. Providing extra support to help you navigate the complexities of the healthcare system and be your healthiest self also helps HBF keep premiums as low as possible so that everyone benefits.

Working with your GP is essential for good health but you have the most important role to play in your health care. Health Navigator complements the care from your usual providers and helps you to be well informed, so you can take more control of achieving better health outcomes in the long term.

Australia has one of the best health sectors in the world. However, navigating your way around it and knowing what to access can be challenging - especially when you’re not feeling your best after a hospital stay. Health Navigator provides support when you need it most - we assist in referrals to providers such as home care support and physiotherapy and help you understand some of the key things you can do for yourself to get well and stay out of hospital.

With your consent, a registered health professional (Care Coordinator) will complete a comprehensive health needs assessment which can be done in your own home or via telephone or video conference – we recommend allowing between 1-2 hours for this. This assessment helps you and the Care Coordinator to develop a plan designed to manage any major health concerns that could put you at risk of going back to hospital unnecessarily. Depending on your individual circumstances and health needs, you will be matched to a program of 4, 6 or 12 months duration and receive regular support from the Health Navigator team.

Managing your risk factors after a hospitalisation is really important & research tells us that after recovery from a hospital event people are at high risk even when they feel well. Health Navigator helps you to be more confident in controlling your health risk factors now and in the longer term.

No. As the holder of an eligible health insurance policy the Health Navigator program is funded by HBF as a way to help you manage your health and wellbeing. If additional services, such as physiotherapy are recommended by your Care Coordinator, they will work with you to identify how these services may be paid for, including the use of your extras cover. Participating does not impact the premiums you pay or the benefits you are entitled to under your health insurance policy.

During the initial home visit, you will be asked to sign a disclaimer form that outlines what and how any information you provide will be used. HBF Health Navigator complies with the community rating principle which mean it is illegal for private health insurance agencies to discriminate against members based on any health information collected. Our privacy policy provides more information on how we protect and respect your personal information.