New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS terminal for your covered extras services.*
Managing health conditions like heart failure, respiratory illness and diabetes can be hard, especially after a hospitalisation. That's why HBF recognise the benefit in providing extra support to help members navigate the complexities of the healthcare system.
Backed by international best practice strategies that have been shown to reduce hospital admissions and average time in hospital
HBF is committed to helping members manage their health & get well
We keep in contact with your GP and other care team members to help you access the right support and resources at the right time
A dedicated Care Coordinator develops a personalised plan specific to your needs and health goals
Reliable support to help you better understand and manage your medicines, symptoms and risk factors
The goal is to help you get well and be safe at home, without unnecessary hospital stays
Give us a call on 1300 361 423 to discuss your situation and suitability for the program or email us at firstname.lastname@example.org
Schedule your initial assessment
With your consent the HBF Health Navigator team will contact you to schedule a convenient time for your initial assessment which can be done in your own home or via telephone or video conference
A holistic health needs assessment will determine your needs and own personal goals to develop an individualised care coordination plan
Start your supported health journey to get well
With your consent, a registered health professional (Care Coordinator) will complete a comprehensive health needs assessment which can be done in your own home or via telephone or video conference – we recommend allowing between 1-2 hours for this. This assessment helps you and the Care Coordinator to develop a plan designed to manage any major health concerns that could put you at risk of going back to hospital unnecessarily. Depending on your individual circumstances and health needs, you will be matched to a program of 4, 6 or 12 months duration and receive regular support from the Health Navigator team.
If you’d like to find out more about HBF Health Navigator, call us on 1300 361 423 or email us at email@example.com
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