Making a payment

Pay by direct debit

Paying by direct debit is safe and fuss-free, making sure your premiums are always paid on time with automatic deductions on a specific date. For tips on how to set up or update your direct debit details online or through the HBF App, follow our simple how-to guide.

Make an online payment

It's easy to make a quick one-off payment through our secure external payment gateway. We accept Visa and MasterCard.

Here’s what you need:

- Payment number (found on your Payment Statement)
- HBF member number

Pre-pay

You can prepay your health policy up to 18 months in advance, which could mean avoiding any increase in your health insurance premiums until the date you’ve paid. Contact us to pre-pay your account.

Other ways to pay

We've got you covered with options to pay online, in-person or over the phone.

How to manage your payments

You can see how much you owe and when your next payment is due online through myHBF or the HBF App. You can also change:

Your payment details

Update the details of the bank account and/or credit card you are debited from, or the one you receive benefits into.

Your payment method

Choose to receive a statement or pay by direct debit, which is the most hassle-free way to pay.

Your payment frequency

Choose to pay fortnightly, monthly, quarterly, half yearly or yearly.

Your payment withdrawal date

Change the date your premium is deducted by direct debit, for example each month on payday.

Things to know about paying by direct debit

While we don’t charge our members for using direct debit, some financial institutions may apply transactional fees and/or other charges as a result of insufficient funds. Please check with your financial institution.

Your first direct debit may include an adjustment to ensure your membership is financial or to coincide with your nominated date. If your premiums alter or you change your membership, we’ll adjust the deductions accordingly and advise you in writing.

If any of your payment information has changed or you are facing financial difficulty, please call us on 133 423 to see how we can help.

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