Your HBF member card
Every adult (owner and partner) on your policy will be sent a member card in the mail when you sign up to HBF. It will include your membership number so keep it in a safe place. You can also order cards for your dependants via myHBF.
When do I need my member card?
Many healthcare providers like dentists, opticians, physiotherapists and chiropractors let you ‘claim on the spot’ with your
member card. Swipe your member card and all you’ll pay is the difference between the provider’s fee and how much we contribute
towards your treatment.
You’ll also need your member card - or the membership number on it - to register and login to myHBF, where you can manage
and understand your health policy online.
Can I claim without my member card?
If you forget your card on the day of treatment, you can still claim via myHBF, the HBF app, in person or by mail.
You won’t need your member card, but you will need your membership number.
Replace a lost HBF member card
You can replace a lost or stolen HBF member card via myHBF or the app.
What are the terms of use with my member card?
You can find information on the terms of use for your member card here.