Financial support

If you’re experiencing temporary financial hardship or are facing any unforeseen circumstances, there are ways we can help. For more information, please read below or give us a call on 133 423.

What is Financial Hardship Suspension + how to apply?

Financial Hardship Suspension (FHS) is a 12-month policy suspension that allows eligible members who are experiencing temporary financial difficulties to put their policy on hold. During a period of FHS, a member:

Does not pay premiums;
Is unable to claim benefits; and
Does not have to re-serve waiting periods upon resumption.

If you have been with us for more than 12 months, you may be eligible to suspend your policy. To find out more, please call us on 133 423 or chat to us online.

Other resources

If you are facing financial difficulty, consider the following support services:

National Debt Helpline: If you are experiencing financial stress call the free and confidential helpline on 1800 007 007 to speak to a financial counsellor.
Moneysmart (ASIC): Learn more about financial counselling.