Lending a hand

At HBF, we’re here for you if you need us. If you or a family member needs support, we're here to help.

HBF is committed to being there for our members in the moments that matter

So, if you need us, we’re here to help you manage anything relating to your cover; from your health, finances, managing the people on your policy, to accessibility or communication challenges.

We’ve pulled together a collection of information and resources that members may find useful or can be accessed if you need a bit of extra help.

Many of us will experience hard times at some point in life

15%of Australian households experienced financial stress in 2015-16 1
17.5% of Australians have reported having a mental or behavioural condition in 2017-18 2
18% of Australians lived with a disability in 2018 3
47% of Australians had one or more chronic conditions in 2017-18 4

At HBF, we're here to help

streamlineiconmedicalnotes48x48 Chronic conditions Living with a chronic condition can be hard. HBF can help. Find out how
Death in the family Death in the family In the event of someone passing away, we break down what needs to be taken care of when it comes to your health cover. Ask us
messages bubble Language and communication Do you need help communicating about or understanding your health cover? We can help. Find out how
community-sponsorship Financial support If you’re experiencing financial hardship there are ways we can help you. Let's talk
streamlineiconsmileysmile48x48 Mental health If you’re experiencing any mental health issues, there is support and services available. Find out more
icon-no-excess-kids Managing members on your policy Life is rarely linear and sometimes we need to add, or remove members from our policy. Find out more
others policy Managing another members’ policy You might find there is someone in your life who isn’t able to make informed choices and requires your help to act on their behalf. We're here to help
evidence-based Master common tasks  Check out our simple how-to guides to assist you in managing your HBF cover online, anytime. Explore now

More ways we can help

3 ways to keep a positive outlook
Learn more
What is telehealth and how does it work?
Learn more
How chemo at home makes life easier
Learn more