COVID-19 payments to members
HBF is returning $42 million to members who held Hospital and/or Extras cover between 25 March 2020 and 30 June 2020.
We’ll provide cover for the ambulance, hospital and surgery*.
We'll provide cover for lost or stolen luggage, cameras, clothes and more*.
We're available on the phone 24/7, no matter where you are in the world, to help you out in the moments that matter.
Get the right cover at a price that suits your budget
There are three levels of cover to help protect you when travelling abroad:
Holidaying at home? Choose from two domestic travel plans depending on how much cover you would like for your next trip within Australia*:
Hitting the slopes? Get peace of mind with our optional ski and winter sports cover, which can be added to any International Plan and the Australian Domestic Plan. You can get:*
If you’re heading on a cruise, we have a cruise cover option available for your grand voyage, which can be added to any International Plan. You can get*:
An add-on level of protection to any of the above policies to help protect certain specified valuables that you’re taking away with you. We can cover the replacement of items such as#:
Conditions apply to all cover types. Please download the Product Disclosure Statement (PDS) for full terms and conditions.
Got questions about travel insurance? We’ve got answers
If you need to cancel your flights due to unforeseen circumstances, we’ll reimburse you the purchase cost*. If you used frequent flyer points, we’ll pay you the value of those points. If your flights are delayed or interrupted for over 6 hours outside of your control, we can cover additional accommodation, meals and expenses incurred while you wait.
We cover 44 pre-existing medical conditions, as listed in the Product Disclosure Statement (PDS), at no additional cost. To find out if your condition is covered, we’ll ask you questions when you get a quote. If your condition is not on the list, you may need to complete a medical assessment.
Call us for assistance on 133 423
The maximum amount we will pay for luggage depends on the level of cover purchased. You can choose to increase this level by specifying individual items on your policy (at an additional premium cost).
Yes, provided you are less than 24 weeks pregnant, it is a single pregnancy, there are no unexpected complications and your pregnancy was not medically assisted.
If you are more than 24 weeks pregnant, you won’t be covered for any medical treatments required due to your pregnancy. Please check with your doctor before arranging travel plans.
If you are a temporary resident of Australia with an Australian Visa, you can still get travel insurance. (We do not cover temporary residents on tourist or working holiday visas.) Please see the Product Disclosure Statement (PDS) for eligibility and further information.
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