Cover for minor delays
If your travel is delayed for more than six hours and it wasn’t your fault, we’ll cover you for the reasonable costs of additional accommodation and meals incurred1
Cover for kids
Travelling with dependent children? We’ll cover them at no extra cost, up to the age of 21*.
Lost and stolen luggage
We provide cover for luggage or travel documents that are lost or stolen whilst on your holiday.
Cancelled travel cover
Need to cancel your plans due to unforeseen circumstances? We’ll cover your pre-paid non-refundable
24/7 emergency assistance
If you need help whilst you’re travelling, our emergency assistance hotline will always be there
Medical and dental
Relax in the knowledge that you and your family will be covered for unexpected medical or dental
emergencies whilst you travel.
Take a look at our levels of cover to find one which suits your travel plans.
Minimum cover for travel to New Zealand and South Pacific Islands
Minimum cover for travel to Asia, including Bali
Minimum cover for travel to the UK, Europe, South America, Russia, India, Africa and the
All the extras
For worldwide cover, compulsory for travel to the USA, Canada and Japan
This table is a summary of significant features and benefits only. Please refer to the travel insurance PDS for full terms and conditions.
Whether you’re home or abroad, our claims consultants are ready to help.
If you’re in Australia and need to claim or you’d like to make a non-urgent claim when you return from your trip overseas, call 1300 559 867 and we’ll get things moving.
If you’re overseas and you need our help, you can call +61 2 8895 0699 24 hours a day, seven days week. We can start your urgent claim and offer emergency assistance if you’re in a difficult situation.
If you lose your luggage, get sick overseas or your travel is cancelled, your holiday could end up
costing a lot more than you budgeted for. Medical treatment can be particularly expensive overseas,
and the last thing you want to be worrying about is hospital fees in an emergency. HBF travel
insurance covers you for a variety of events, so if the unexpected does occur, you’ll be looked
after by people you can trust.
If you’re in Australia, you can call us anytime on 1300 559 867. If you’re overseas, call +61 2 8895
0699, 24 hours a day, 7 days a week. You’ll need to do this within 30 days of completing or cancelling
Medical: For medical or dental claims, we’ll need written confirmation of your illness
or injury from a treating qualified doctor or dentist.
Loss or theft: We’ll need a copy of the report you lodged with the Police from the
location where the loss or theft was reported, together with evidence of ownership, such as original
receipts, or instruction manuals. For delay of luggage we’ll also need written confirmation from
your transportation provider of the delay and the amount of compensation you are entitled to
claim for the delay.
Cancellation: For cancellation or rescheduling expenses, we’ll need original receipts,
plane or train tickets, or a letter from your travel agent showing any charges to re-arrange
or cancel your journey, or a doctor’s certificate or letter from the airline.
In many cases we do, but you’ll need to apply to have your pre-existing medical condition covered.
Usually, we can assess your application to cover a condition over the phone or online without
the need to fill out any forms or to see your doctor. We also cover some conditions automatically
- take a look at our Travel Insurance Product Disclosure Statement.
Yes, you can. Wherever you are in the world, you can access emergency assistance (including claims)
24 hours a day, seven days a week. If you’re in Australia, you can call (02) 8895 0699. From
overseas, call +61 2 8895 0699. For email assistance while you’re away contact firstname.lastname@example.org
Unfortunately not. Our policies must be purchased before you depart Australia and cover you from
when you leave your home in Australia until you return to that home.
Yes, with HBF travel insurance you can apply for an ‘early return refund’ as long as no claims have
been made on the policy and your early return is not linked to a claim.
We’ll happily extend your international travel insurance if you contact us to arrange the extension
before your original policy ends. However, we cannot provide cover on an extension for any pre-existing
medical or dental condition.
If you need to cancel or reschedule your trip due to unexpected circumstances, we’ll generally cover
the cost of any travel you have already paid for and are unable to have refunded. We’ll also
cover travel agents’ cancellation fees of up to $1000. We always recommend speaking to us to
check before you cancel.
We don’t just take care of you overseas. HBF travel insurance offers cover especially for travel within Australia.
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