Telehealth for psychology – how does it work?

What is telehealth?

‘Telehealth’ is the term used for healthcare services that are delivered over the phone or video call, rather than face-to-face.¹

It’s been around for a while, but the COVID-19 pandemic has led to a surge in popularity, with telehealth services becoming more widely available to Australians, whether you live in a city, a small town, or a rural or remote area.^{1 2}

Benefits of telehealth for psychology

In a telehealth appointment with a psychologist, you’ll receive the same service you’d get in a face-to-face session.²

Whether you’re experiencing symptoms of a mental health condition like depression or anxiety, or you’re dealing with a life challenge like grief, relationship trouble or work stress, a psychologist can teach you tools and strategies to improve your wellbeing.³

Some of the benefits of online psychology appointments may include:²

• You can access a wider range of mental health professionals than just those in your local area.
• With more choice, you may find it easier to find a psychologist who’s a great match for your needs.
• You can avoid any stress or inconvenience involved with travelling to appointments, which can be particularly beneficial for those living in remote or regional areas, or people with mobility issues.
• You may feel more comfortable talking in the familiar surroundings of your own home than in a psychologist’s office.
• If you’re unwell or need to isolate – or you’re particularly concerned about being exposed to illness – you can still attend your appointments and get the support you need.¹

Getting the most out of your telehealth psychology session

For a good video appointment, you will need:⁴

• A quiet, private space where you feel comfortable talking
• A smartphone, tablet or computer with a camera, microphone and speakers
• A stable internet connection.

With just a little preparation, your session should feel pretty similar to a face-to-face visit.

Here are a few tips for getting the most out of a psychology appointment:⁵ 

• Open up. Sharing your thoughts, feelings and experiences as honestly and freely as you feel comfortable doing can help you get the most out of therapy.
• Work together with your psychologist. Think of your treatment as a partnership and be an active participant in your sessions.
• Take time to reflect in between sessions. Your psychologist may give you ‘homework’ to help you understand and apply what you have discussed.
• If it’s not feeling right for you, feel free to speak up. Your psychologist may have ideas for different approaches you can try, or you may decide to see if a different psychologist is a better match.

How to find a psychologist

Talking to your GP is a great starting point for seeking mental health support. You can discuss what you’re experiencing, and they can give you some support, provide information on treatment options, and write you a mental health care plan.

Your GP can refer you to a psychologist who may be a good match for you.

You can also search for a psychologist online using the Australian Psychological Society’s Find a Psychologist tool.