Important information about General Insurance

As of 1 July 2021, HBF will no longer offer general insurance products.

What is changing with General Insurance at HBF?

Recently, we wrote to members who currently hold general insurance products with HBF (Home, Car, and Leisure Products).

In this letter we explained that following a thorough review, we will no longer offer general insurance products effective 1 July 2021.

From 1 July 2021, the transition process will see Insurance Australia Limited (IAG) provide support on all general insurance policy-related queries. This means, you can call the IAG Customer Care Centre on 1300 168 260 if you would like to make any changes or have any questions regarding your general insurance policy. Please also note that your general insurance policy will no longer be visible in myHBF or the HBF App.

We are working closely with IAG to manage this change as seamlessly as possible. Please note that there is no change to HBF’s Health Insurance.

Refer to the FAQ section below for details on this transition, or read our media release.

FAQs

Why is HBF no longer offering general insurance?

This recent decision is designed to help focus our priorities towards private health insurance and health services for our members, staff and community. We’re already making significant progress in this space, as seen with our Pharmacy 777 alliance and the recent introduction of HBF Dental.

Even though we will no longer offer general insurance products, what we stand for is still the same. We're still a not-for-profit health fund that doesn't have shareholders, and we will continue to put our members’ needs first.

Who is IAG?

Insurance Australia Group Limited (IAG) is the largest general insurance company in Australia and New Zealand. IAG provides insurance under many leading brands such as NRMA Insurance, SGIO and CGU. For the last 10 years, HBF General Insurance has been issued by IAG through its CGU brand.

Why does my letter state both CGU and NRMA Insurance?

From 1 November 2021, IAG will commence sending policy renewals under the CGU and NRMA Insurance brands. Depending on the State or Territory in which your policy is insured, the IAG policy renewal will be branded as per the table below.

Where your general insurance policy is insured:

WA, SA and NT
QLD, VIC, NSW, TAS and ACT
NRMA Insurance
CGU Insurance

The product benefits, terms and features may differ from your current HBF General Insurance policy. As always, please check if your policy still meets your needs.

Will IAG have my HBF General Insurance claims history?

Yes, as the issuer of your current general insurance policy IAG has your claims history.

Will there be changes to the way I make my payments?

If your current payments are made via direct debit from your nominated financial institution, there will be no changes to the way you pay your general insurance policy.

If you make your payments via BPAY®, please refer to the biller code on your statement.

From 1 July 2021, please note that HBF will no longer accept payments over the phone or at HBF branches for general insurance products.

Who do I talk to if I have questions about my general insurance policy?

Prior to 1 July 2021, any questions or concerns you have regarding your general insurance policy will still be managed by HBF.

From 1 July 2021, the transition process will see IAG providing support on all general insurance policy-related queries. This means you can call the IAG Customer Care Centre on 1300 168 260 if you would like to make any changes or have any questions regarding your general insurance policy. Please also note that your general insurance policy will no longer be visible in myHBF or the HBF App.

All claims-related queries will continue to be managed by IAG.

Can I still change my general insurance policy details at an HBF branch?

Yes. Prior to 1 July 2021, any questions or concerns you have regarding your general insurance policy will still be managed by HBF. This means, you can still call us on 133 423 or visit us at an HBF branch and we will be able to help.

From 1 July 2021, the transition process will see IAG providing support on all general insurance policy-related queries. This means, you can call the IAG Customer Care Centre on 1300 168 260 if you would like to make any changes or have any questions regarding your general insurance policy. Please also note that your general insurance policy will no longer be visible in myHBF or the HBF App.