New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
The Code is designed to help you by providing clear information and transparency in your relationships with health funds including our escalation process for complaints.
HBF is a signatory of the Private Health Insurance Code of Conduct (the Code). The Code is designed to help you by providing clear information and transparency in your relationships with health funds. The Code covers four main areas of conduct in private health insurance. They are:
We will endeavour to:
Apart from promoting improved standards in clarity and usefulness of information given to members, the Code is designed to help solve problems between members and us.
We have a complaints handling process for members who may have a dispute with HBF. View our complaints process or make a complaint. View our complaints process or make a complaint.
HBF continuously reviews its complaints process to ensure any opportunities for improvement are identified and the process is effective and fair for our members.
A full copy of the Code is available at Private Health Insurance Code of Conduct or by calling us.
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