HBF member assistance

We’ve pulled together a collection of information and resources to assist you in accessing the right care and assistance.

Explore your options so you can be confident about your membership with us.

Learn how to add or remove members from your policy.

If you’re experiencing financial hardship, we may be able to offer support.

Learn how our member health support programs may help manage chronic conditions.

Learn how we can help you access mental health support other free resources.

If a loved one has recently passed away, we can help you manage their HBF policy.

Find out how you can help manage a loved one’s policy.

If English isn’t your first language or you require a translator, we can assist.

Questioning your cover? Here’s what you need to know.

How-to guides

Check out our simple how-to guides to assist you in managing your HBF cover online, anytime.

Explore our programs

Read our hospital guide

Make changes to your policy, order a member card and more.

Gold, Silver, Bronze and Basic cover explained, what is an excess and more.

When you can start claiming, telehealth and more.

However you want to connect with us, we’re here for you.

Make claims on the go, view limits and usage, update your payment details and more. See HBF App for more information.