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HBF member assistance

We’ve pulled together a collection of information and resources to assist you in accessing the right care and assistance.

Update your health cover

Explore your options so you can be confident about your membership with us.

Managing members on your policy

Learn how to add or remove members from your policy.

Financial support

If you’re experiencing financial hardship, we may be able to offer support.

Chronic conditions

Learn how our member health support programs may help manage chronic conditions.

Mental health

Learn how we can help you access mental health support other free resources.

Death in the family

If a loved one has recently passed away, we can help you manage their HBF policy.

Managing another member's policy

Find out how you can help manage a loved one’s policy.

Communication

If English isn’t your first language or you require a translator, we can assist.

Cancellation member support

Questioning your cover? Here’s what you need to know.
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How-to guides

Check out our simple how-to guides to assist you in managing your HBF cover online, anytime.

For more information, explore our Help Centre

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Managing an existing policy

Make changes to your policy, order a member card and more.

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Health insurance explained

Gold, Silver, Bronze and Basic cover explained, what is an excess and more.

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Claims

When you can start claiming, telehealth and more.

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Still have questions?

However you want to connect with us, we’re here for you.

Manage your cover with the HBF App.

Make claims on the go, view limits and usage, update your payment details and more. See HBF App for more information.
Download on the App StoreGet it on Google Play
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