
HBF member assistance
We’ve pulled together a collection of information and resources to assist you in accessing the right care and assistance.
How can we help?
Death in the family
If a loved one has recently passed away, we can help you manage their HBF policy.
More ways we can help
For more information, explore our Help Centre
Managing an existing policy
Make changes to your policy, order a member card and more.
Health insurance explained
Gold, Silver, Bronze and Basic cover explained, what is an excess and more.
Claims
When you can start claiming, telehealth and more.

Still have questions?
However you want to connect with us, we’re here for you.
Manage your cover with the HBF App.
Make claims on the go, view limits and usage, update your payment details and more. See HBF App for more information.
