Language and communication

How we can help

If you need over-the-phone interpretation services to assist you to make enquiries with HBF, we can help. When you call our Member Contact Centre or visit a branch simply let us know that you require a translator and we will arrange this for you.

Alternatively, many of our branch staff speak languages other than English. You can use our find a branch function on our website and click on 'Branch info' to see if your language is spoken at your local branch.

Can I see HBF’s website in a different language?

Yes, you can view our website in other languages using Google Translate.

Visit translate.google.com and follow the instructions to instantly translate text and websites.

Please note that we cannot guarantee that translations using Google Translate or any other web-based translation service are accurate. You and your translator can contact us directly and we’ll answer any of your questions.

Helpful resources

Sometimes it is not convenient or possible to secure the services of an interpreter or translator. In this case, these programs may help:

• CALD Assist app: Developed by the CSIRO,  patients can use the CALD Assist app to communicate with their health providers in ten different languages during medical appointments.
• National Auslan Interpreter Booking and Payment Service: Provides interpreters for deaf, deaf-blind and hard-of-hearing people and their families who use sign language to communicate and would like an interpreter for private health care appointments. To learn more or to book an appointment, visit NABS, or call 1800 246 945 or TTY 1800 246 948.
• Accesshub: For more on the range of communication options the government provides to people who are deaf, hard of hearing, or speech-impaired, visit Accesshub (formerly the National Relay Service).