Managing an existing policy

Frequently asked questions

Find quick answers to our members' most commonly asked questions.

Displaying 5 of 6 results

How do I update my communication preferences?

When you become an HBF member, we'll ask whether you'd like to receive policy-related communications electronically or by mail. These messages are the essential things you need to know about your cover, like tax statements and policy changes.

If you don't nominate either, your preference will default to mail. You can easily change to email communications at any time for a fast, secure and paper-free way for us to contact you, by:

Visiting myHBF
Calling us on 133 423
Ticking the box when you complete an application form to change your cover

HBF might also contact you (by phone call, text or email) about exclusive member benefits, insurance products and health services we think you might be interested in. You can opt-out of receiving marketing information from HBF by logging into myHBF. Don't worry, important notifications about your health cover won't be affected by this change.

I want to continue receiving paper-based correspondence – how can I select my preferences?

You can select your preferences by visiting myHBF.com.au or by contacting us at 133 423. However, we encourage all of our members to add a valid email address to their profile as future correspondence may be sent via email.

How do I update my Australian Government rebate tier?

The easiest way to update your rebate tier is by using the HBF App. Just open the app and select ‘Edit personal details’ from the home screen. You can also log into myHBF, and in the ‘My Details' menu click on ‘My rebate details’. Alternatively, you can call us, email us at memberservices@hbf.com.au, or visit your local branch and we will be able to help you out.

How do I update my contact details?

You can change your contact details quickly by logging into the HBF App or myHBF and following the prompts. Alternatively - or if you need to change your name - you can contact us on 133 423.

How do I update my Gap Saver preferences?

You can manage your Gap Saver preferences by logging into myHBF, visiting an HBF branch or calling us on 133 423.