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From Monday to Friday (WST) 6am-6pm and Saturday 8am-2pm (WST). For international enquiries, please call +61 8 9265 6111.
For 24 hour home, car and travel insurance claims, please call 1300 559 867
With a myHBF account, you can view and update your policy details online at any time.
For general enquiries, please contact our Member Services Team
If you have a compliment or complaint please email our dedicated Member Experience team. Here is our complaints process.
We have 19 branches conveniently located in WA. Use our branch locator tool to find the branch closest to you.
Please post all written enquires or feedback to the address to the right and we will endeavour to respond to you within seven days.
For all media enquiries, please contact Andrew Walton, Group Public Relations Manager on 0438 925 050