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Take control of your HBF cover

Did you know you can make a health claim, update your personal or payment details and order a new card in myHBF.

Contact HBF and we’ll answer any of your questions

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A Member Service Advisor will contact you within 3 business days.

Call centre hours (WST)

Mon - Fri: 6 am - 6 pm
Sat: 7 am - 4 pm
Sun: Closed

Overseas number

+61 8 9265 6111

By mail

GPO Box C101
Perth WA, 6839

HBF Headquarters

570 Wellington Street
Perth WA, 6000

Compliments & Complaints

If you have a compliment or complaint, please email our Member Experience team. Please view our complaints process.

Find a branch

Find a branch

We have 17 branches conveniently located in Western Australia. Use our branch locator tool to find the branch closest to you.