Manage your cover online with myHBF

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

No. Only the policy owner and their partner on the policy (if applicable) can submit claims online – both for themselves and on behalf of dependants.

Dependants with authority to submit claims will need to submit their claim via one of the following methods:

• Visit their nearest branch
• Return a claim form by mail

Please note: For any claims submitted by a dependant or partner, the email confirmation with the statement of benefits will be sent to the policy owner and attached to the policy owner's myHBF account.

Providers cannot lodge an online claim on behalf of a member.

With HBF, you can view and manage your cover online through myHBF or via the HBF App. Alternatively, you can contact us directly on 133 423 or visit your nearest branch.