Making a payment

Make an online payment

It's easy to make a quick one-off payment through our secure external payment gateway. We accept Visa and MasterCard.

Here’s what you need:

• HBF member number. You can find this on your Payment Statement or member card.
• Payment number. Found in the top right section of your Payment Statement.

Pay now online

Pay by direct debit

Paying by direct debit is safe and fuss-free, making sure your premiums are always paid on time, with automatic deductions on a specified date. To set up direct debit, login to myHBF or the HBF App, navigate to ‘Update your payment details’ and follow the prompts.

How to manage your payments

You can see how much you owe and when your next payment is due at any time with myHBF or the HBF App. You can also update the payment details listed below. If you can’t find what you’re looking for online, please call us on 133 423.

Things to know about paying direct debit

While we don’t charge our members for using direct debit, some financial institutions may apply transactional fees, and/or other charges as a result of insufficient funds. Please check with your financial institution.

Your first direct debit may include an adjustment to ensure your membership is financial or to coincide with your nominated date. If your premiums alter or you change your membership, we’ll adjust the deductions accordingly and advise you in writing.

Direct Debit Request Service Agreement

If any of your payment information has changed or you are facing financial difficulty, please call us on 133 423 to see how we can help.

Pre-pay

You can prepay your health policy up to 18 months in advance, which could mean avoiding any increase in your health insurance premiums until the date you’ve paid up to. Please contact us to pre-pay your account.