Help Centre

How can we help today?

Browse by category

policy

Health insurance explained

Gold, Silver, Bronze and Extras cover explained, what is an excess and more.

heartbeat

Membership & claims

Making claims, managing your cover, updating payment details and more.

avatar

Manage your membership

Access your cover online, order a member card, manage members on your policy and more.

claims

Healthy living programs

Flu vaccinations, weight loss programs, health checks and more.

gp

Information for health providers

Important information for medical, ancillary and hospital providers.

Not sure where to start?

Hand holding a magnifying glass
Woman contacting HBF

Still have questions?

However you want to connect with us, we’re here for you.

Already a member?

Access your cover details by logging in to myHBF.
Young woman smiling

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

FacebookInstagramLinkedInYouTube

© 2026 Copyright HBF Health Limited - (ABN) 11 126 884 786 and its subsidiaries.