Accessibility

Our website is designed to be accessible to as many people as possible, including people with disabilities, those using a variety of devices, and those facing technical constraints such as slow internet connections.

Our commitment

At HBF, we are dedicated to improving web accessibility and ensuring that all users can access our information equally.

We strive to comply with W3C's Web Content Accessibility Guidelines 2.2 at the level AA. By incorporating these guidelines into our design and development processes, we aim to create a website that is user-friendly and inclusive for all.

Accessibility features

Our website incorporates industry-standard techniques and best practices to enhance accessibility for all users. These include:

Customising your experience

Accessibility features can be enabled in your operating system or browser to improve your experience with our website. These features include built-in screen readers and options to adjust font sizes and background colours.

To learn more about the web accessibility features available in your operating system visit:

To learn more about the web accessibility settings in your browser visit:

Technical specifications

Accessibility of the HBF website relies on the use of HTML, CSS and JavaScript, which are designed to work with your web browser and any assistive technologies or plugins installed on your computer.

We support the latest versions of these browsers: Google Chrome; Safari (including in-app); Microsoft Edge; Android Webview; Samsung Internet; and Mozilla Firefox.

Feedback

We welcome your feedback on the accessibility of our website.

If you experience any accessibility barriers on the HBF website, please contact us with details of your experience.

Including information as outlined in the Contacting Organisations about Inaccessible Websites may help us address your concerns more quickly.

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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© 2026 Copyright HBF Health Limited - (ABN) 11 126 884 786 and its subsidiaries.