Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

Unless they opt-out, any member 18 years old or over, with HBF hospital cover, who has had a recent in scope hospital admission within WA is considered eligible to be part of the HBF Patient Pulse program.

HBF will be using hospital admissions data from 1st November 2024. This means that if you were discharged from hospital after 1 November 2024 and do not opt out, you may be asked to participate.

We are proud to be working with our partner, Voice of the Patient, to deliver the HBF Patient Pulse program. Our partner is an independent organisation which partners with several world-renowned health outcome organisations, utilising the most up to date and relevant outcome measurement tools.

When an eligible HBF member has a hospital admission, we share the information with our partner who use advanced technology to then send the appropriate questionnaires for that admission. As PROMs measure outcomes, several surveys are sent following discharge to capture feedback over the key period of recovery.

Look-out for the survey email from around 4 weeks after you have returned home from hospital.

Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are tools used to capture patients' perspectives on their care and the outcomes of their treatments.

A PREM focuses on aspects such as the quality of communication with healthcare providers, the environment of care, and overall satisfaction. A PROM assesses the effectiveness of treatments from the patient's viewpoint, including aspects such as physical function, emotional well-being, and quality of life.