Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

From 4 March 2025, we will no longer have an agreement with the Healthscope Hospital group. This means if you choose to be treated at one of the hospitals below you may experience higher out-of-pocket costs for any new treatments effective 4 March 2025.We encourage you to discuss any concerns in relation to this with your treating specialist to understand if they can facilitate admission at an alternative hospital to avoid any out-of-pocket costs.

You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.

There are transitional arrangements for all pre-booked services to ensure that you will not be affected by the Healthscope agreement termination. All pre-booked maternity services are covered by the agreement for nine months post termination. All other pre-booked services (except emergency admissions) are covered by the agreement until 4 September 2025 or until your course of treatment is concluded. 

We recommend that you obtain a benefit quote from us prior to commencing any treatment so you know what’s covered and understand any out-of-pocket costs.

On 22 November 2024, Healthscope announced it was terminating its agreement with the Australian Health Services Alliance (AHSA), affecting AHSA member funds including HBF.  This agreement covers HBF in all states except in WA, where a separate Healthscope agreement exists.  The termination is effective from 4 March 2025.