Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

If your young adult’s circumstances change – for example, they decide to stop studying full-time, please contact us to discuss your options.

Yes, but their parent/guardian must order it for them. Children aged 16 years and over can get a digital card provided their parent/guardian has already ordered a physical card.

Young adults 18 years and over can get their own digital card through myHBF or HBF App.

Young adults covered by a family policy can make their own extras claims if they have their own HBF member card. For hospital claims or to check coverage, we recommend young adults contact us first before seeking treatment.