New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS terminal for your covered extras services.*
Find out about HBF careers and view our current job opportunities
HBF was created to bring the best healthcare within reach of ordinary Western Australians. Since then, generations of lives have been transformed, and even saved, thanks to the care they have received as HBF members.
Our vision is to be Australia’s most trusted and valued member-based organisation. With members nationwide, we are focused on new ways to grow our business and offer more to our members - determined to deliver for them in the moments that matter!
There’s never been a more exciting time to join us as we undertake a strategic transformation program that involves national growth, business expansion and enhancements to our technology capability.
With just over 900 employees, and a focus on change, you’ll be part of an environment that offers outstanding opportunities to learn develop and achieve, with great employee benefits. We’re looking for people that are agile, performance driven, and have the desire to be part of a collaborative values-based organisation.
HBF's four core values shape our behaviours in everything we do - the way we relate to and treat our colleagues, our members and our community.
Members Are Our Reason: Members are the reason we exist and are at the heart of everything we do.
We Are Brave: We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We Do the Right Thing: We are open and honest in everything we do. We do what is right, not what is easy and explain why we’re doing it.
We Work as One: We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.
With a competitive remuneration package, flexible working options and an active wellbeing program, we offer rewarding career opportunities. HBF cares about you beyond your career and offers an amazing range of benefits to employees and their families.
13 days personal leave per year
Access to corporate discounts across a range of retail, restaurants and hotels
We understand our people have family and other personal commitments outside of work and we encourage a healthy work-life balance.
We’re serious about helping our employees live well, both at work and at home; and offer a wellness program that draws on our experience as a corporate wellness expert. The program, HBF Balance, includes:
HBF is committed to helping our talented employees realise their full potential and achieve their career goals.
We champion and support career progression with a variety of learning and development opportunities such as:
Giving back to the community is something we value here at HBF, so our employees have the opportunity to make a difference
to those in need. We offer a number of volunteering opportunities through our charity partners, including:
To find current career opportunities at HBF, you can create a profile on our Careers Portal. To register, click on ‘Sign in’ and select ‘Register for Recruitment’. You will then need to follow the prompts to create your profile.
You can use your profile to see current career opportunities and apply for roles. You can also update your contact information
at any time.
The ‘My Job Alert’ function allows you to create email alerts for roles as they become available. You can do this by selecting
‘work type(s)’, ‘location(s)’ and/or tenure(s).
You can view all our current vacancies through the HBF Careers Portal.
You can also activate job alerts from your personal profile by selecting the relevant ‘Work Types’, ‘Locations’ and/or ‘Tenure’ and you
will receive an email as soon as a new vacancy becomes available.
To apply for a vacancy you will need to register on our HBF Careers Portal, create a profile and submit your application online. This process requires you to confirm your personal details, complete a questionnaire, add details of relevant references and attach a covering letter and resume.
Once the vacancy has closed the hiring manager will review your application against the selection criteria outlined in the position description. If your application has been shortlisted, our recruitment team will contact you to let you know. If your application was not successful in being shortlisted, you’ll be notified via email.
If your application has been shortlisted, you’ll be contacted by the recruitment team and invited to attend a competency and behavioural based interview or an assessment centre.
You will be sent an invitation to your nominated email address. This will include details of any skills assessments/psychological testing and related preparatory work that you’ll be required to undertake prior to or as part of the recruitment process.
You may be asked to bring some information to the interview/assessment centre, which may include: proof of identification, evidence of your eligibility to work in Australia in the form of a passport or birth certificate (dated before 1986), a drivers licence, and originals of any qualifications required for the role.
The recruitment team will contact you with feedback from your first interview. If you are successfully in progressing to the next stage of the recruitment process we’ll ask your permission to contact two of your professional referees.
We will ask you to either provide a National Police Clearance certificate dated within 3 months of your start date, or complete one via our provider Fit2Work. Original certificates will be returned to you after a copy has been made.
Upon completion of obtaining two satisfactory references and a National Police Clearance, the recruitment team will contact you and make you a job offer.
The verbal offer will include:
• Details of your remuneration package
• The terms and conditions of your employment, including tenure and probation
• A recommended start date
If you’re happy to accept our verbal offer of employment, you will then be sent a Letter of Employment and New Starter Pack to your nominated email address for your review. To accept you will need to sign and return via email.
Your People Leader will call you a few days before your start date. They will be able to answer any questions you may have, provide an overview of what to expect in your first week, and provide advice on parking and transport options.
We recognise that a good start is critical to ensuring that you feel welcome when you start a new job. Therefore, you will be invited to attend a corporate induction on your first day to welcome you to HBF and give you all the information you need to know about HBF to succeed.
To apply for a role you will need to register on our HBF Careers Portal, create a profile and submit your application online. This process requires you to confirm your personal details, complete a questionnaire, add details of relevant references and attach a covering letter and resume.
You can also create job alerts, which means you will receive an email when roles become available that match your criteria.
Your application is our first introduction to who you are and is often the key decision maker on whether or not we offer you an interview. The first step in preparing your application is to read the job advertisement and accompanying position description and ensure you follow application instructions.
Your application should consist of a covering letter and resume. In addition, you may be asked to provide a separate written statement addressing the selection criteria as outlined in the position description.
It is important you clearly show a connection between the advertised role and your qualifications, experience and knowledge. We recommend you ask someone to proof read your application prior to submitting it as they may pick up any errors or make suggestions.
The covering letter is usually the first document our selection panel will read. Your covering letter should clearly state the position you are applying for and briefly outline your suitability and why you are interested in the role.
It should look professional, use positive and enthusiastic language, contain no spelling or grammar errors, and be tailored to the role. If possible, keep your covering letter to a single page.
Your resume must be current, concise and outline your personal details, qualifications, skills and work history. It’s best to keep it between two and four pages. Your resume should include:
You may be asked to prepare a separate document addressing the job selection criteria as part of your application. The required selection criteria is usually stated in the position description.
To be considered for a role, you should be able to meet all ‘essential selection criteria’. If there are many applicants who meet the essential criteria, the selection panel will also review your response to the ‘desirable selection criteria’.
If statements addressing the selection criteria are required we suggest you use each selection criteria as headings and write a brief paragraph using the SAO formula below.
The above formula should also be used when responding to an interview question.
To ensure you perform well in an interview you should be prepared. Here are some tips:
Prepare your interview responses and examples by reviewing the key selection criteria as outlined in the position description and content of the advertisement. Prepare for commonly asked questions such as: Why do you want this job? What are your strengths? What are your areas for development?
The first few minutes often set the tone for the rest of the interview, so make a good impression by being confident, yet relaxed.
We believe in growing young talent and our graduate program is all about offering real-world experience to Australia’s future
Find out more about our graduate program
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