New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
We keep membership simple with a range of ways to pay.
If you pay your HBF premiums manually, you can make a payment online through our secure payment portal.
Here’s what you need:
- Payment number (found on your Payment Statement)
- HBF member number
Pay now online
Paying by direct debit is safe and fuss-free, making sure your premiums are always paid on time with automatic deductions on a specific date. To set up direct debit, login to myHBF or the HBF App, navigate to ‘Update your payment details’ and follow the prompts.
While we don’t charge our members for using direct debit, some financial institutions may apply transactional fees and/or other charges as a result of insufficient funds. Please check with your financial institution.
Your first direct debit may include an adjustment to ensure your membership is financial or to coincide with your nominated date. If your premiums alter or you change your membership, we’ll adjust the deductions accordingly and advise you in writing.
Direct Debit Request Service Agreement
If any of your payment information has changed or you are facing financial difficulty, please call us on 133 423 to see how we can help.
You can prepay your health policy up to 18 months in advance, which could mean avoiding any increase in your health insurance premiums until the date you’ve paid. Contact us to pre-pay your account.
We've got you covered with options to pay online, in-person or over the phone.
Contact your financial institution to make a BPAY payment from your account. You can find your BPAY reference numbers on your Payment Statement.
Call 1300 729 423 to pay securely by Mastercard or Visa.
Visit a branch
You can pay in-person at your nearest branch. We accept Visa and Mastercard payments.
You can see how much you owe and when your next payment is due online through myHBF or the HBF App. You can also change:
We need to confirm your location to show you the correct content, products and pricing.
If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.