COVID-19 payments to members
HBF is returning $42 million to members who held Hospital and/or Extras cover between 25 March 2020 and 30 June 2020.
We keep membership simple with a range of ways to pay to suit your needs.
Pay now online
Paying by direct debit is safe and fuss-free, making sure your bills are always paid on time as they’re automatically deducted
from your bank, building society, credit union or credit card account (MasterCard or Visa) on a specified date.
We’ll then confirm how much you owe and when it will be deducted via a policy certificate we will send you.
HBF doesn’t charge customers for the direct debit service, but some financial institutions may apply transaction fees, and
any fees or charges incurred as a result of insufficient funds will be your responsibility.
In the event that three consecutive deductions (for the same payment period) are not met, we will cancel the direct debit
authority with your financial institution which means your account will no longer be ‘financial’, you will no longer
be covered by HBF health insurance and you may have to re-serve your waiting periods if you restart your cover. Don’t
forget you may be able to suspend your cover if you become seriously
ill or unemployed.
Your first direct debit deduction may include an adjustment to ensure your membership is financial or to coincide with your
nominated date. If your premiums alter or you change your membership, we’ll adjust the deductions accordingly and advise
you in writing.
You can prepay your health policy up to 18 months in advance, which could mean avoiding any increase in your health insurance
premiums until the date you’ve paid. Contact us to pre-pay your account.
You can see how much you owe and when your next payment’s due by logging into myHBF,
where you can also change:
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