You must have a compatible phone where you have set up fingerprint identification or face identification. Once you have logged into the app using your myHBF login details you will be prompted to use face or fingerprint identification. This information is stored on your device and can be enabled through the app. If you decide that you no longer want to use face or fingerprint identification simply visit settings within the app and turn it off.

If you’re eligible to use the digital member card, you’ll see a visual prompt on your app home screen when you log in. Follow the in-app steps to download and start using it.

For Android users, you'll need a device with Android 6.0 that supports NFC (you’ll need to make sure this is enabled), and the latest version of the HBF App to access your card.

You can use your digital member card at any provider with a HICAPS terminal for your covered extras services. It’s important to note that you won’t be able to use your HBF digital card for any hospital related claims or for claiming your HBF Member Perks.

Detailed instructions on how to use the digital member card for Apple and Android phones can be found within the HBF App.

See HBF Member Card terms and conditions.

Health claims take 3 to 5 days to be processed. Once you have submitted a claim you will receive an email confirming the submission.

Scanned copies or photographs of accounts can be submitted in PDF, GIF, PNG or JPEG formats. The maximum individual file size is 6.5mb, and maximum total upload size is 7.5mb.

Note: You will be sent an email confirmation once you submit the claim.

If your app isn’t working check the Apple Store or Google Play to make sure that your phone and operating system meet the minimum requirements. If that isn’t the issue try deleting the app and re-installing it.

Online claiming is only available to the policy owner and partner who may submit claims for anyone listed on their policy. Note. (Dependants with authority to submit claims will not be able to use online claiming and must use other claiming methods.)

An email confirmation with the statement of benefits will be sent to the policy owner and included in the owner's myHBF. Note. (This is the case even if the partner submits the claim.)

Providers cannot lodge an online claim on behalf of a member.

You must have an extras product to see this feature. If you do have an extras product and are still serving waiting periods you will see reduced information. The full set of information will become available as soon as your waiting periods have been served.