Order a member card

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A step-by-step guide

Simple steps to replace a lost member card or request a new member card for any dependants on your policy aged over 16 years.

Don’t need another card in your wallet? Download the digital member card and use your phone to tap and claim for your covered extras services. Learn more - HBF App.

How to order a member card on myHBF

Step 1: Login to myHBF

Visit hbf.com.au and select the ‘Login’ link from the top right-hand side.

Step 2: Select My Details

From the dashboard, go to the ‘My details’ drop-down menu.

Step 3: Select Order a member card

Choose ‘Order a member card’. Select who the new HBF member card is for and check your postal address. If needed, change your address in the ‘Edit personal details’ area.

Step 4: Confirm your request

Select ‘Request new HBF member card’ to confirm your request. Please allow 5-10 business days for delivery.

How to order a member card on the HBF App

Step 1: Open the HBF App

Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.

Step 2: Tap on Edit personal details

Tap on the ‘Edit personal details’ button on the home page.

Step 3: Navigate to HBF card

Tap on the ‘HBF card’ link.

Step 4: Tap on ‘Order a plastic card’

Tap ‘Order a plastic card’. Check your contact details. If needed, change your address in the ‘Edit personal details’ area.

Step 5: Confirm your request

Tap ‘Order your member card’ to confirm your request. Please allow 5-10 business days for delivery.