The Code is designed to help you by providing clear information and transparency in your relationships with health funds including our escalation process for complaints.
HBF is a signatory of the Private Health Insurance Code of Conduct (the Code). The Code is designed to help you by providing
clear information and transparency in your relationships with health funds. The Code covers four main areas of conduct
in private health insurance. They are:
We will endeavor to:
by ensuring that our policy documentation is full and complete; by providing an effective and clear verbal or written
explanation of the contents of the policy documentation; by ensuring that our employees providing information on
health insurance are appropriately trained
Apart from promoting improved standards in clarity and usefulness of information given to members, the Code is designed to
help solve problems between members and us. We have a complaints handling process for members who may have a dispute
You can access our complaints handling process by visiting your nearest HBF branch, by contacting an HBF member service advisor
on 133 423 or by writing to us at GPO Box C101, Perth 6839.
If you are not satisfied with the outcome of your concern you can ask to have it reviewed by the internal dispute resolution
HBF Dispute Manager GPO Box C101 Perth WA 6839 Phone: 133 423 Fax: (08) 9265 6356 Email:
Private Health Insurance Ombudsman GPO Box 442 Canberra ACT 2601 Phone: 1300 362 072 Fax: (02) 6276 0123
Email: firstname.lastname@example.org Visit: ombudsman.gov.au
A full copy of the Code is available at Private Health Insurance Code of Conduct or by calling us.
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