Suspensions FAQ’s

What is changing with the Suspension rules?

From 1 August 2022, we are changing the Fund and Business Rule for Overseas, Imprisonment and Australian Defence Force Suspensions. From this date, eligible* members will be able to suspend their policies for a minimum suspension of 2 months with a maximum suspension time of 3 years. Members will only be able to suspend their policy once every 12 months and payments for the policy must be up to date. Members have 2 months upon return or release to notify HBF and resume their policy.

*Excludes Overseas Visitors Cover & Urgent Ambulance only policies.

Why are the Suspension rules changing?

Our priority is to remain a sustainable, member-focused organisation that continues to provide affordable and valuable health insurance products for all our members. As the health insurance market changes over time, we need to continuously review and assess the range of services we offer and the coverage they provide. Our recent review has shown that our Suspensions policy needed to change to make our health cover options simpler and easier to understand for our members.

I am currently overseas, how can I contact HBF?

HBF contact centre is open from 6am – 7pm WST Monday - Friday and 7am – 4pm WST Saturdays. The contact number is +61 8 9265 6111.Alternatively, you can email us via https://www.hbf.com.au/contact-us

Can I keep the same cover I had when I suspended?

Whilst you are suspended there may be changes made to your health insurance product, HBF membership rules or the way in which you claim or use your cover. If your product is no longer available when you resume your membership, HBF will offer the health insurance product most closely approximating your current product.

My policy is suspended, do I have to do anything?

We are currently reaching out to our members who have a current suspension to advise them if they will be impacted by the change and to advise them of the next steps. If you have any questions, please don’t hesitate to contact us on 133 423 or visit your local branch if you are in Australia or if overseas, you can contact us on +61 8 9265 6111. Alternatively, you can email us via https://www.hbf.com.au/contact-us

I have a suspended Urgent Ambulance policy, why are you removing this offer?

As a result of a recent review, from 1 August 2022, we are making changes to our policy suspension rules, this includes clarification Urgent Ambulance product is not an eligible for suspension as there are no retained benefits that offer value to our members. Therefore, it’s important to note if you need ambulance cover with HBF there is only a seven-day waiting period from the date of joining before you can claim urgent ambulance services, and subject to the state you’re in Ambulance transport may already be covered by a State Government scheme or other third party.