New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS terminal for your covered extras services.*
A general massage is the sort of massage you might get in a spa. It’s a term we use to describe any type of massage that’s not remedial. A remedial massage is different – it’s meant to manage your physical health and total body wellness. If you’re in pain or need a little help with your aches or injuries; a remedial massage may be able to help.
HBF pays benefits towards remedial massages. We don’t pay benefits towards any other type of massage.
Remedial massage may help treat or manage health problems including:
HBF products may cover you for treatments including:
It’s important to know that HBF will only pay benefits for remedial massage when it’s performed by an HBF approved provider. So before receiving treatment, check that your provider is listed as an HBF remedial massage provider by contacting us.
Remember, everyone on your cover gets their own annual limit. That means each person, including dependants, can claim up to the limits shown above.
Sign up online
Once you have picked an extras product that provides the right level of remedial massage cover for you, you can sign up
online in just a few minutes, or contact us.
Serve any applicable waiting periods
If you are new to private health insurance, you may need to serve waiting periods. If you
are changing your level of cover or switching from another fund, waiting periods may apply so please contact
us before starting treatment.
Check your benefits and limits
You can check your remedial massage benefits and annual limit by logging into the HBF app or myHBF. You can see your annual limits at any time, but you will need a service quote from your provider to complete a benefit quote.
Book an appointment
You can book an appointment with any accredited remedial massage therapist that is an approved provider with HBF. To see if your provider is covered call us on 133 423.
Most providers give you the option to claim electronically via a system called HICAPS. To do this, simply swipe your HBF member card when you pay and HBF will pay the provider on-the-spot. All you will need to pay is the ’gap’; this is the difference between what your remedial massage therapist charges and the benefit that HBF pays on your behalf.
Alternatively, you can pay the therapist in full and submit your accounts and receipts to HBF by one of the following methods:
We'll help you find our best cover that suits your needs.
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