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Careers at HBF

Find out about HBF careers and view our current job opportunities

Our story

HBF was created to bring the best healthcare within reach of ordinary Western Australians. Since then, generations of lives have been transformed, and even saved, thanks to the care they have received as HBF members.

Our vision is to be Australia’s most trusted and valued member-based organisation. With members nationwide, we are focused on new ways to grow our business and offer more to our members - determined to deliver for them in the moments that matter!

Choosing to be part of us

There’s never been a more exciting time to join us as we undertake a strategic transformation program that involves national growth, business expansion and enhancements to our technology capability.

With just over 900 employees, and a focus on change, you’ll be part of an environment that offers outstanding opportunities to learn develop and achieve, with great employee benefits. We’re looking for people that are agile, performance driven, and have the desire to be part of a collaborative values-based organisation.

Our values

HBF's four core values shape our behaviours in everything we do - the way we relate to and treat our colleagues, our members and our community.

Members are our reason We are brave We do the right thing We work as one

Members Are Our Reason: Members are the reason we exist and are at the heart of everything we do.

We Are Brave: We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.

We Do the Right Thing: We are open and honest in everything we do. We do what is right, not what is easy and explain why we’re doing it.

We Work as One: We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.

Employee benefits

With a competitive remuneration package, flexible working options and an active wellbeing program, we offer rewarding career opportunities. HBF cares about you beyond your career and offers an amazing range of benefits to employees and their families.

  • 13 days personal leave per year

  • Subsidised HBF Health and General Insurance

  • Access to corporate discounts across a range of retail, restaurants and hotels

  • Salary packaging

Work-life balance

We understand our people have family and other personal commitments outside of work and we encourage a healthy work-life balance.

  • 14 weeks paid primary carer parental leave in addition to unpaid parental leave and government-funded paid parental leave and 3 weeks for secondary carers*
  • Flexible working arrangements including flexitime, part time hours and purchased annual leave

Health and wellbeing

We’re serious about helping our employees live well, both at work and at home; and offer a wellness program that draws on our experience as a corporate wellness expert. The program, HBF Balance, includes:

  • Free preventative health benefits including annual health checks, flu vaccinations, weight loss and quit smoking programs
  • Two days off every year to look after your health*
  • Access to an Employee Assistance Program for employees and their immediate families

Career development

HBF is committed to helping our talented employees realise their full potential and achieve their career goals.

We champion and support career progression with a variety of learning and development opportunities such as:

  • Tailored career progression plan
  • Internal programs offered by our dedicated Learning and Organisational Development team
  • External training courses
  • Access to self-driven virtual learning resources
  • Career advancement through internal secondments and promotions
  • Assistance to undertake relevant studies

Community and workplace giving

Giving back to the community is something we value here at HBF, so our employees have the opportunity to make a difference to those in need. We offer a number of volunteering opportunities through our charity partners, including:

  • Taking two paid volunteering days every year
  • Optional donation to our Workplace Giving program

Recruitment steps

HBF Careers Portal

To find current career opportunities at HBF, you can create a profile on our Careers Portal. To register, click on ‘Sign in’ and select ‘Register for Recruitment’. You will then need to follow the prompts to create your profile.

You can use your profile to see current career opportunities and apply for roles. You can also update your contact information at any time.

The ‘My Job Alert’ function allows you to create email alerts for roles as they become available. You can do this by selecting ‘work type(s)’, ‘location(s)’ and/or tenure(s).

Recruitment steps

  1. Current career opportunities

  2. You can view all our current vacancies through the HBF Careers Portal.

    You can also activate job alerts from your personal profile by selecting the relevant ‘Work Types’, ‘Locations’ and/or ‘Tenure’ and you will receive an email as soon as a new vacancy becomes available.

  3. Apply for a vacancy

  4. To apply for a vacancy you will need to register on our HBF Careers Portal, create a profile and submit your application online. This process requires you to confirm your personal details, complete a questionnaire, add details of relevant references and attach a covering letter and resume.

  5. Application reviewed

  6. Once the vacancy has closed the hiring manager will review your application against the selection criteria outlined in the position description. If your application has been shortlisted, our recruitment team will contact you to let you know. If your application was not successful in being shortlisted, you’ll be notified via email.

  7. Begin interviews

  8. If your application has been shortlisted, you’ll be contacted by the recruitment team and invited to attend a competency and behavioural based interview or an assessment centre.

    You will be sent an invitation to your nominated email address. This will include details of any skills assessments/psychological testing and related preparatory work that you’ll be required to undertake prior to or as part of the recruitment process.

    You may be asked to bring some information to the interview/assessment centre, which may include: proof of identification, evidence of your eligibility to work in Australia in the form of a passport or birth certificate (dated before 1986), a drivers licence, and originals of any qualifications required for the role.

  9. We contact your professional referees

  10. The recruitment team will contact you with feedback from your first interview. If you are successfully in progressing to the next stage of the recruitment process we’ll ask your permission to contact two of your professional referees.

  11. Police clearance

  12. We will ask you to either provide a National Police Clearance certificate dated within 3 months of your start date, or complete one via our provider Fit2Work. Original certificates will be returned to you after a copy has been made.

  13. We offer you the role

  14. Upon completion of obtaining two satisfactory references and a National Police Clearance, the recruitment team will contact you and make you a job offer.

    The verbal offer will include:

    •   Details of your remuneration package

    •   The terms and conditions of your employment, including tenure and probation

    •   A recommended start date

    If you’re happy to accept our verbal offer of employment, you will then be sent a Letter of Employment and New Starter Pack to your nominated email address for your review. To accept you will need to sign and return via email.

  15. Pre-employment welcome call & preparing for your first day

  16. Your People Leader will call you a few days before your start date. They will be able to answer any questions you may have, provide an overview of what to expect in your first week, and provide advice on parking and transport options.

    We recognise that a good start is critical to ensuring that you feel welcome when you start a new job. Therefore, you will be invited to attend a corporate induction on your first day to welcome you to HBF and give you all the information you need to know about HBF to succeed.


Job application tips

Applying for a role at HBF

To apply for a role you will need to register on our HBF Careers Portal, create a profile and submit your application online. This process requires you to confirm your personal details, complete a questionnaire, add details of relevant references and attach a covering letter and resume.

You can also create job alerts, which means you will receive an email when roles become available that match your criteria.

Writing your application

Your application is our first introduction to who you are and is often the key decision maker on whether or not we offer you an interview. The first step in preparing your application is to read the job advertisement and accompanying position description and ensure you follow application instructions.

Your application should consist of a covering letter and resume. In addition, you may be asked to provide a separate written statement addressing the selection criteria as outlined in the position description.

It is important you clearly show a connection between the advertised role and your qualifications, experience and knowledge. We recommend you ask someone to proof read your application prior to submitting it as they may pick up any errors or make suggestions.

The covering letter

The covering letter is usually the first document our selection panel will read. Your covering letter should clearly state the position you are applying for and briefly outline your suitability and why you are interested in the role.

It should look professional, use positive and enthusiastic language, contain no spelling or grammar errors, and be tailored to the role. If possible, keep your covering letter to a single page.

Your resume

Your resume must be current, concise and outline your personal details, qualifications, skills and work history. It’s best to keep it between two and four pages. Your resume should include:

  • Your name and contact details, eg. address, phone number, email address.
  • Employment history, clearly stating position title, duration of employment and main responsibilities – these should be listed with most recent first.
  • Education/training completed – including dates, name of course or qualification and name of institution.
  • Two work-related referees – including full name, position title, company name and contact details. We suggest you contact your referees and ensure they okay with being contacted. Written references are not required with this initial application.

Addressing selection criteria

You may be asked to prepare a separate document addressing the job selection criteria as part of your application. The required selection criteria is usually stated in the position description.

To be considered for a role, you should be able to meet all ‘essential selection criteria’. If there are many applicants who meet the essential criteria, the selection panel will also review your response to the ‘desirable selection criteria’.

If statements addressing the selection criteria are required we suggest you use each selection criteria as headings and write a brief paragraph using the SAO formula below.

  • Situation: what you needed to achieve and why
  • Action: how you went about it
  • Outcome: what the result of your action was

The above formula should also be used when responding to an interview question.

Interview tips

To ensure you perform well in an interview you should be prepared. Here are some tips:

Prior to attending an interview

Prepare your interview responses and examples by reviewing the key selection criteria as outlined in the position description and content of the advertisement. Prepare for commonly asked questions such as: Why do you want this job? What are your strengths? What are your areas for development?

  • Research us! Visit our website and if you know someone who works for HBF ask them what it’s like.
  • Know what you do well – be prepared to explain what you have done that makes you ideal for this position.
  • Make sure you get there on time (or early). Know where you are going and how long it will take to get there. Allow at least one hour for the interview.
  • Get enough sleep the night before, and make sure you are well groomed and dressed appropriately.

During the interview

The first few minutes often set the tone for the rest of the interview, so make a good impression by being confident, yet relaxed.

  • Greet the interviewer(s), smile, introduce yourself and shake hands firmly and warmly.
  • Listen clearly to the question being asked and if you do not understand a question, don’t be afraid to ask for clarification or for the question to be repeated.
  • Speak in a firm, clear, confident voice, and relate your answers to the requirements of the job you are applying for if possible. Use the SAO formula (Situation, Action, Outcome) when discussing examples.
  • Be open and honest in your responses to an interview question. We can usually tell if you’re not sure or aren’t completely confident about your response.
  • At the end, thank the interviewer(s) for their time, and shake hands with everyone as you leave.

HBF graduate program

We believe in growing young talent and our graduate program is all about offering real-world experience to Australia’s future leaders.


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