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Take control of your HBF cover

Did you know you can make a health claim, update your personal or payment details and order a new card in myHBF.
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Now open at Ocean Keys Shopping Centre. Come visit our HBF kiosk today.

Contact details to start your claim

Health claims

Home, car or travel claims

Travel claims (if overseas)

Life insurance claims

Easy health claims on the go

Want to make a health claim but don’t have time to stop? Download our mobile app and you can make a health claim anytime, anywhere.
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Contact HBF and we’ll answer any of your questions

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A Member Service Advisor will contact you within 3 business days.

133 423

Call centre hours (WST)

Mon - Fri: 6 am - 6 pm
Sat: 7 am - 4 pm
Sun: Closed

Overseas number

+61 8 9265 6111

By mail

GPO Box C101
Perth WA, 6839

HBF Headquarters

570 Wellington Street
Perth WA, 6000

Compliments & Complaints

If you have a compliment or complaint, please email our Member Experience team. Please view our complaints process.

Find a branch

Find a branch

We have 17 branches conveniently located in Western Australia. Use our branch locator tool to find the branch closest to you.

Find your closest branch