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Take control of your HBF cover

Did you know you can make a health claim, update your personal or payment details and order a new card in myHBF.
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Important
If you’re an eligible HBF member, have been impacted by the floods in Northern NSW and parts of Queensland and are experiencing financial hardship, we’re here to help. Call us on 133 423 for support with health insurance premiums or read about our flood support here.

Contact HBF and we’ll answer any of your questions

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A Member Service Advisor will contact you within 3 business days.

133 423

Call centre hours (AEST)

Mon - Fri: 8 am - 9 pm
Sat: 9 am - 6 pm
Sun: Closed

Overseas number

+61 8 9265 6111

By mail

GPO Box C101
Perth WA, 6839

HBF Headquarters

570 Wellington Street
Perth WA, 6000

Compliments & Complaints

Lodge a compliment or complaint and view our process.

Want to discuss your cover? Have an urgent request? It’s best to call us on 133 423.
(Call centre hours are 6am – 7pm WST Monday - Friday, 7am - 4pm Saturday, Closed on Sunday)

Your information is safe with us, and will be used in accordance with our collection statement and privacy policy.


Contact details to start your claim

Health claims

Home, car or travel claims

Easy health claims on the go

Want to make a health claim but don’t have time to stop? Download our mobile app and you can make a health claim anytime, anywhere.
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Get in touch with HBF

We'll help you find our best cover that suits your needs.

Call
133 423
Email HBF