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Take control of your HBF cover

Did you know you can make a health claim, update your personal or payment details and order a new card in myHBF.
We will be sending your tax statement information directly to the Australian Taxation Office by 17 July 2024. If you would like a copy of your tax statement, you can download it via myHBF from 1 July 2024. Learn more here.

Contact HBF and we’ll answer any of your questions

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A Member Service Advisor will contact you within 3 business days.

Call centre hours (ACST)

Mon - Fri: 7:30 am - 7:30 pm
Sat: 9:30 am - 1:30 pm
Sun: Closed

Overseas number

+61 8 9265 6111

By mail

GPO Box C101
Perth WA, 6839

HBF Headquarters

570 Wellington Street
Perth WA, 6000

Compliments & Complaints

Lodge a compliment or complaint and view our process.

Home, car or travel claims

1300 559 867

Want to discuss your cover? Have an urgent request? It’s best to call us on 133 423.
(Call centre hours are 6am – 6pm WST Monday - Friday, 8am - 12pm Saturday, Closed on Sunday)

Your information is safe with us, and will be used in accordance with our collection statement and privacy policy.

Contact details to start your claim

Get in touch with HBF

We'll help you find our best cover that suits your needs.